Consumer Trust Stories - Page 8

Global Stories

Consumer Trust stories

AI-driven shopping surges, raising new risks for merchants

A survey shows 73% of shoppers use AI tools, raising new fraud risks and liability concerns for merchants during the rise of agentic commerce.

By Catherine Knowles • 4 min read • Thu, 23rd Oct 2025

Customer Experience

Australian shoppers cautious on AI, trust key for Black Friday

Australian shoppers remain wary of AI-driven retail ahead of Black Friday 2025, prioritising trust and data privacy over automated experiences.

By Sean Mitchell • 3 min read • Wed, 22nd Oct 2025

Cartech

Solera & Digidentity launch streamlined MVIS compliance tool

Solera Autodata and Digidentity will launch an MVIS-compliant tool in Nov 2025 to simplify access to hybrid and EV data for Aussie independent workshops.

By Melania Watson • 3 min read • Wed, 22nd Oct 2025

Customer Experience

Mobile app ordering four times faster than web, boosts loyalty

Paytronix report reveals restaurant orders are up to four times faster on native mobile apps than web, boosting loyalty and repeat customer purchases.

By Catherine Knowles • 4 min read • Thu, 16th Oct 2025

Customer Experience

UK & Ireland consumers embrace AI assistants, trust grows with use

Nearly three-quarters of UK and Ireland consumers now trust AI assistants, with 79% confident chatbots provide reliable help, says IBM study.

By Shannon Williams • 4 min read • Thu, 2nd Oct 2025

Physical Security

India leads Asia Pacific in AI adoption & institutional trust

India leads Asia Pacific in AI adoption with 56% of metro adults using generative AI in 2025, driven by high AI literacy and strong institutional trust.

By Jed Nykolle Harme • 4 min read • Thu, 18th Sep 2025

Marketing Technologies

Gen Z & Millennials turn to AI for shopping advice over search

A global survey reveals 33% of Gen Z and 26% of Millennials prefer AI platforms over search engines for shopping advice, signalling a shift in consumer habits.

By Shannon Williams • 4 min read • Wed, 17th Sep 2025

Mobile Device Management

Organisations rethink mobile app security amid rising breaches

Despite 93% confidence in defences, 62% of organisations faced mobile app breaches last year, prompting a shift towards proactive security in development.

By Shannon Williams • 3 min read • Thu, 11th Sep 2025

Stories from Other Regions

Consumer Trust stories

Artificial Intelligence

Canadians trust AI search tools less than lawmakers, survey finds

A dNOVO survey reveals Canadians trust AI search tools least of all sectors, with a score of 1.91, even below lawmakers at 2.08.

By Sean Mitchell • 3 min read • Thu, 30th Oct 2025

Surveillance

Fraud protection now a top priority for UK bank customers

A FICO survey reveals 70% of UK consumers rank fraud protection as a top priority when choosing banks, reflecting rising security concerns.

By Jed Nykolle Harme • 3 min read • Thu, 30th Oct 2025

Customer Experience

Luxury brands & AI agents top UK shoppers' product research

UK shoppers now trust luxury brand websites and AI agents like ChatGPT for product research, prioritising detailed info over traditional retail sources.

By Kaleah Salmon • 3 min read • Mon, 27th Oct 2025

Digital Transformation

UK shoppers turn to luxury sites & AI for trusted product info

UK shoppers trust luxury brand websites and AI assistants like Chat GPT for reliable product info, with 68% favouring luxury sites and 67% AI tools.

By Shannon Williams • 4 min read • Thu, 23rd Oct 2025

Customer Experience

Singapore consumers trust AI, but privacy concerns still linger

Singapore consumers are optimistic about AI's benefits but remain concerned about privacy and prefer human interaction in customer service.

By Melania Watson • 4 min read • Thu, 9th Oct 2025

Customer Experience

Gen Z shift sees brand loyalty give way to trend-driven trust

Gen Z UK shoppers are prioritising viral trends and influencer promotion over traditional brand loyalty, reshaping consumer trust according to SAP Emarsys.

By Jed Nykolle Harme • 3 min read • Wed, 8th Oct 2025

Customer Experience

Australians demand human touch as trust in AI & data use wanes

Only 23% of Australians trust companies to use AI responsibly, preferring human interaction over automation amid growing data privacy concerns.

By Melania Watson • 5 min read • Wed, 8th Oct 2025

Customer Experience

Kiwis lose trust in AI as preference for human service prevails

Only 18% of New Zealanders trust companies' use of AI, with 62% fearing it limits human contact, impacting spending and loyalty in customer service.

By Melania Watson • 4 min read • Wed, 8th Oct 2025

Biometrics

Australian trust in organisations declines as AI use accelerates

Trust in organisations managing identity data in Australia has dropped, with only 11% fully trusting them amid rising AI use and data security concerns.

By Melvin Hipolito • 4 min read • Thu, 2nd Oct 2025

Crypto

AI agents meet stablecoins…when money gets interesting!

Galaxy Digital's CEO predicts AI agents will soon be the biggest users of stablecoins, merging smart finance with instant digital payments in everyday life.

By Paul Quickenden • 5 min read • Wed, 1st Oct 2025