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Consumer Trust Stories - Page 4

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Consumer Trust stories

Dell email mixes payment-style header with promos
Malware

Dell email mixes payment-style header with promos

Dell draws scrutiny after a promo email mimics a payment remittance notice, blurring lines between marketing, transactions and phishing risks.

By Kaleah Salmon • 4 min read • Sat, 7th Mar 2026
New BS ISO 21800 aims to simplify online contracts
Digital Transformation

New BS ISO 21800 aims to simplify online contracts

New BS ISO 21800 standard aims to cut fine print and make online contracts clearer for consumers across booming UK digital markets.

By Sean Mitchell • 4 min read • Fri, 6th Mar 2026
Criteo becomes first adtech partner for ChatGPT ads
Customer Experience

Criteo becomes first adtech partner for ChatGPT ads

Criteo joins OpenAI's ChatGPT ad pilot as first adtech partner, testing conversational commerce ads across ChatGPT Free and Go in the US.

By Karen Joy Bacudo • 3 min read • Thu, 5th Mar 2026
UK listeners spot AI voices faster & trust them less
DevOps

UK listeners spot AI voices faster & trust them less

UK listeners are quicker than Americans to spot AI-generated voices, and their trust in what they hear plunges once they detect them.

By Shannon Williams • 4 min read • Fri, 27th Feb 2026
Visa survey shows trust gap on AI at online checkout
Data Protection

Visa survey shows trust gap on AI at online checkout

Visa survey finds most Asia Pacific shoppers use AI to browse, but many still distrust it with payment details at online checkout.

By Mark Tarre • 4 min read • Wed, 11th Feb 2026
Shoppers embrace AI assistants but ditch poor advice
Data Protection

Shoppers embrace AI assistants but ditch poor advice

AI shopping assistants win over UK and US consumers, but most abandon tools instantly when product suggestions feel irrelevant or pushy.

By Mark Tarre • 5 min read • Tue, 10th Feb 2026
Criteo unveils data-driven AI commerce recommendation
Marketing Technologies

Criteo unveils data-driven AI commerce recommendation

Criteo launches an AI-powered commerce service that plugs into shopping assistants, promising more relevant product picks from real purchase data.

By Mark Tarre • 3 min read • Fri, 6th Feb 2026

Stories from Other Regions

Consumer Trust stories

UK shoppers warm to AI agents but trust concerns grow
Data Protection

UK shoppers warm to AI agents but trust concerns grow

UK shoppers are embracing AI shopping agents for better deals and ease, but rising data privacy fears risk slowing wider adoption.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Mar 2026
Designing for the real buyer: Why women drive the commerce + creator economy
Customer Experience

Designing for the real buyer: Why women drive the commerce + creator economy

Women drive USD $31.8 trillion in global spending, yet eCommerce and creator systems still under-serve how they discover and decide to buy.

By Lauren Newman • 5 min read • Thu, 5th Mar 2026
Poor product data costs Indian eCommerce ₹5,000 crore
Agricultural Technology

Poor product data costs Indian eCommerce ₹5,000 crore

Poor product data is costing Indian eCommerce about INR ₹5,000 crore a year in lost margins and returns, a new sector-wide study warns.

By Shannon Williams • 4 min read • Fri, 27th Feb 2026
Wallo Pay launches open banking push to cut NZ fees
Fintech

Wallo Pay launches open banking push to cut NZ fees

Auckland startup Wallo Pay launches open banking service, targeting card surcharges it says drain over USD $1 billion a year from NZ.

By Karen Joy Bacudo • 4 min read • Wed, 25th Feb 2026
Are ads the inevitable future of artificial intelligence?
Data Protection

Are ads the inevitable future of artificial intelligence?

OpenAI's move to add ads to ChatGPT in the US is sparking Canadian fears over trust, data use and a possible ad-driven AI future.

By Jake MacAndrew • 4 min read • Wed, 25th Feb 2026
FinTechs push Canberra for fairer tenders, funding
Data Analytics

FinTechs push Canberra for fairer tenders, funding

FinTech Australia urges Canberra to open tenders to smaller players and revamp startup funding settings in its pre-budget pitch.

By Karen Joy Bacudo • 5 min read • Tue, 24th Feb 2026
Redefining retail discovery for Southeast Asian brands with Gen AI
Digital Transformation

Redefining retail discovery for Southeast Asian brands with Gen AI

Generative AI is reshaping how Southeast Asian consumers discover, trust and buy, pushing brands to fight for visibility on the AI shelf.

By Simone Morandi • 5 min read • Fri, 20th Feb 2026
UK founders see AI-first startups rising, trust costs soar
Data Protection

UK founders see AI-first startups rising, trust costs soar

UK founders tip most startups to be AI‑first by 2030 as they swallow a mounting 16% 'trust tax' on security and digital verification.

By Kaleah Salmon • 4 min read • Thu, 19th Feb 2026
Why Australian superannuation funds need to prioritise security for their customers with strong MFA
Data Protection

Why Australian superannuation funds need to prioritise security for their customers with strong MFA

Australian super funds sit on AUD $3.7 trillion, yet weak, outdated MFA leaves members' retirement savings exposed to rising cyber threats.

By Geoff Schomburgk • 5 min read • Thu, 19th Feb 2026
Australia to enforce tougher rules on smart devices
Internet of Things

Australia to enforce tougher rules on smart devices

Australia will impose mandatory cybersecurity standards on smart devices from March 2026, forcing stronger passwords and update guarantees.

By Catherine Knowles • 4 min read • Tue, 17th Feb 2026
UK consumers step up cross-checking as AI use grows
Customer Experience

UK consumers step up cross-checking as AI use grows

UK consumers are embracing AI tools but trust is splintering, with most cross-checking search, social and brand sites before deciding.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 11th Feb 2026