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Consumer Trust stories

Australia backs AI licensing under copyright rules
Physical Security

Australia backs AI licensing under copyright rules

Australians could see stronger pay protections for creators as ministers and industry leaders reject a broad AI copyright carve-out.

By Shannon Williams • 4 min read • Fri, 27th Mar 2026
TikTok Shop adds Bazaarvoice reviews to product pages
Customer Experience

TikTok Shop adds Bazaarvoice reviews to product pages

Shoppers on TikTok Shop will soon see verified customer feedback from brands’ own websites, helping new listings build trust and sales faster.

By Sofiah Nichole Salivio • 3 min read • Thu, 26th Mar 2026
GSMA says Mobile Money hits USD $2 trillion in 2025
Data Protection

GSMA says Mobile Money hits USD $2 trillion in 2025

Mobile money transactions topped USD $2 trillion in 2025 as global use surged, led by Sub-Saharan Africa but with growth across all regions.

By Karen Joy Bacudo • 4 min read • Wed, 25th Mar 2026
Bazaarvoice finds AI review use fuels shopper mistrust
Customer Experience

Bazaarvoice finds AI review use fuels shopper mistrust

Bazaarvoice finds nearly a quarter of shoppers use AI to write reviews, yet almost two thirds distrust AI-assisted feedback as inauthentic.

By Shannon Williams • 5 min read • Wed, 25th Mar 2026
UK consumers trust banks over AI for financial advice
Digital Transformation

UK consumers trust banks over AI for financial advice

UK consumers still favour banks over AI for financial advice, with over a third saying they do not trust artificial intelligence in banking.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026
EZZ joins JD Health to grow China supplement sales
Customer Experience

EZZ joins JD Health to grow China supplement sales

EZZ partners with JD Health to boost China supplement sales, tapping JD.com's vast digital healthcare platform for broader consumer reach.

By Sean Mitchell • 4 min read • Mon, 23rd Mar 2026
AI aids product discovery, but shoppers shun checkout
Data Protection

AI aids product discovery, but shoppers shun checkout

AI is reshaping how shoppers discover products online, but Criteo data shows few trust it to handle checkout or share sensitive details.

By Shannon Williams • 4 min read • Fri, 20th Mar 2026
Generational divides shape how shoppers use green data
Marketing Technologies

Generational divides shape how shoppers use green data

Millennials, Gen Z and Baby Boomers want very different green data, forcing brands to tailor sustainability messaging by age group.

By Shannon Williams • 4 min read • Thu, 19th Mar 2026
Trust as a measurable asset for CMOs in the age of AI
Customer Experience

Trust as a measurable asset for CMOs in the age of AI

As AI floods marketing channels with competent content, CMOs are racing to quantify trust as their scarcest and most valuable asset.

By Geoff Main • 7 min read • Wed, 18th Mar 2026

Stories from Other Regions

Consumer Trust stories

Australian firms warned over AI & cloud cyber risks
Storage

Australian firms warned over AI & cloud cyber risks

Growing use of cloud services and AI is widening cyber exposure for Australian businesses and households as security controls lag behind.

By Kaleah Salmon • 5 min read • Last month
Marketing adds CAD $130.9bn to Canada's GDP, study finds
Data Protection

Marketing adds CAD $130.9bn to Canada's GDP, study finds

The sector supported nearly 861,500 jobs and generated CAD $47.8 billion in government revenues last year, the study said.

By Karen Joy Bacudo • 4 min read • Thu, 26th Mar 2026
Gen Z most exposed to UK scam attempts, study finds
Data Protection

Gen Z most exposed to UK scam attempts, study finds

Gen Z in the UK face the steepest surge in online scam attempts as AI-powered fraud grows more convincing and younger shoppers stay less wary.

By Karen Joy Bacudo • 3 min read • Wed, 25th Mar 2026
1001 Optometry launches AI myopia checks for families
Data Protection

1001 Optometry launches AI myopia checks for families

Australian chain 1001 Optometry unveils free AI tool that scans parents' photos to flag early myopia risk in children at home.

By Sean Mitchell • 4 min read • Tue, 24th Mar 2026
Virgin Media O2 pays GBP £6.6m to recycle 85,500 devices
Unified Communications

Virgin Media O2 pays GBP £6.6m to recycle 85,500 devices

Virgin Media O2 paid GBP £6.6m to customers for 85,500 unwanted devices in 2025, highlighting e-waste risks and data security fears.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026
UK retailers turn to TikTok & AI as social shopping grows
Digital Transformation

UK retailers turn to TikTok & AI as social shopping grows

UK retailers step up TikTok and AI shopping experiments as social feeds overtake high streets and search as the place to discover products.

By Mark Tarre • 4 min read • Thu, 19th Mar 2026
US pDOOH ad spend set to surge 49% as AI use rises
Marketing Technologies

US pDOOH ad spend set to surge 49% as AI use rises

US pDOOH ad spend is forecast to jump 49% in 18 months as AI-powered creative, forecasting and planning reshape digital out-of-home.

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026
Survey finds Australians suffering cyber breach fatigue
Data Protection

Survey finds Australians suffering cyber breach fatigue

Survey finds many Australians shrug off data breach warnings, seeing cyber attacks as inevitable despite rising risks and tailored support calls.

By Shannon Williams • 5 min read • Wed, 18th Mar 2026
AI-fuelled scams tied to tariffs erode Canadians' trust
Mobile Device Management

AI-fuelled scams tied to tariffs erode Canadians' trust

AI-boosted scams piggybacking on tariff and cost-of-living fears are eroding Canadians' trust in everyday digital messages, Interac warns.

By Sofiah Nichole Salivio • 4 min read • Wed, 11th Mar 2026