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Process automation stories

FPT study finds firms struggle to scale AI beyond pilots
Manufacturing

FPT study finds firms struggle to scale AI beyond pilots

Only 26% of organisations call their AI operations advanced, as integration headaches and data silos keep many projects stuck in pilots.

By Sofiah Nichole Salivio • 4 min read • Last month
Payhawk hits USD $100 million ARR on AI-driven growth
Software-as-a-Service

Payhawk hits USD $100 million ARR on AI-driven growth

Autonomous AI agents helped the London spend management firm reach USD $100 million in ARR while trimming sales staff and lifting efficiency.

By Sofiah Nichole Salivio • 4 min read • Last month
Episode Six & Decisionly team up on dispute automation
Software-as-a-Service

Episode Six & Decisionly team up on dispute automation

Banks and fintechs could cut manual chargeback work by more than 80% as the new API tie-up links card issuing with dispute automation.

By Sofiah Nichole Salivio • 4 min read • Last month
Navex launches Nira AI agent for compliance analytics
Software-as-a-Service

Navex launches Nira AI agent for compliance analytics

Compliance teams could spend less time on manual reporting as NAVEX adds an AI agent designed to surface risk signals inside workflows.

By Mark Tarre • 4 min read • Last month
Targa Telematics launches AI fleet maintenance tool
Digital Transformation

Targa Telematics launches AI fleet maintenance tool

Fleet operators could cut downtime and admin as a new AI system unifies vehicle data, schedules repairs and flags faults earlier.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Google sets out 20-question framework for AI agents
DevOps

Google sets out 20-question framework for AI agents

The framework aims to help IT leaders control security, governance and costs as agent-based systems move from pilot projects into production.

By Sean Mitchell • 5 min read • Last month
Archaic payment processes costing SMEs time and money
Digital Transformation

Archaic payment processes costing SMEs time and money

Australian SMEs are missing working capital gains as manual invoicing and EFTs leave payments slower and less secure.

By David Shilovsky • 7 min read • Last month
Open Point buys Converlens to boost public sector engagement
Software-as-a-Service

Open Point buys Converlens to boost public sector engagement

Councils and planners will get a single system for consultation data as the deal links engagement software with analytics amid rising scrutiny.

By Sean Mitchell • 4 min read • Last month
Newgen names Tarun Nandwani Chief Executive Officer
Software-as-a-Service

Newgen names Tarun Nandwani Chief Executive Officer

The software group is sharpening its global growth push as Tarun Nandwani takes the top job and Pramod Kumar gets a new role.

By Joseph Gabriel Lagonsin • 4 min read • Last month
A Guide for Procurement Leaders: Why Building Your Own Sourcing AI Isn't Worth the Wait
Software-as-a-Service

A Guide for Procurement Leaders: Why Building Your Own Sourcing AI Isn't Worth the Wait

Procurement teams risk 17-month delays and failed builds if they try to create sourcing AI in-house, the white paper warns.

By Paul Fox • 3 min read • Last month
SpeakUp launches Sienna Insights for compliance teams
Data Protection

SpeakUp launches Sienna Insights for compliance teams

Compliance teams can now query live case data in seconds as SpeakUp's new tool aims to cut manual reporting and investigation work.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Nextcloud launches global partner scheme for app vendors
Software-as-a-Service

Nextcloud launches global partner scheme for app vendors

Customers could soon get thousands more workplace apps as Nextcloud seeks to lift its store from 600 to 6,000 within a year.

By Sean Mitchell • 4 min read • Last month
Explorance launches AI model to analyse NSS feedback
Data Protection

Explorance launches AI model to analyse NSS feedback

Universities may cut weeks of manual coding as a new system sorts thousands of free-text NSS comments into themes, sentiment and recommendations.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Radisson launches AI price-matching tool for direct bookings
Digital Transformation

Radisson launches AI price-matching tool for direct bookings

Guests can now get lower rates instantly on Radisson's own site, as an AI tool matches third-party prices without manual claims.

By Joseph Gabriel Lagonsin • 4 min read • Last month
HP expands OpenAI partnership to scale AI across business
DevOps

HP expands OpenAI partnership to scale AI across business

The rollout could speed up support, security fixes and software delivery across a business that channels more than 80% of sales through partners.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Process automation stories

Subiaco completes major digital overhaul with TechnologyOne
Software-as-a-Service

Subiaco completes major digital overhaul with TechnologyOne

Residents in Subiaco can now lodge requests, pay bills and track applications in one portal after a three-year council system overhaul.

By Mark Tarre • 3 min read • Last month
WealthAi & Flanks join forces on wealth data platform
Software-as-a-Service

WealthAi & Flanks join forces on wealth data platform

Wealth managers could cut manual reconciliation as the tie-up gives access to data from more than 650 financial institutions in one system.

By Karen Joy Bacudo • 4 min read • Last month