eCommerceNews Ireland - Technology news for digital commerce decision-makers

Conversational AI stories - Page 2

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Anaxi, Carnegie Mellon study AI data value, revenue models

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Anaxi Labs and Carnegie Mellon probe how AI agents and datasets should be priced as generative tools reshape search, advertising and subscriptions.
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AI can inspire travel, but it still can't book it. That's about to change

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digital transformation
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fintech
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cx
AI is moving travel from inspiration to transaction, but live inventory, accuracy and booking infrastructure still stand between chat and checkout.
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Keyloop buys Motortech.ai to boost Fusion AI tools

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Keyloop folds Motortech.ai's AIME into Fusion as dealer web conversions surge and sales rise 101% in early use.
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Salesforce adds Slackbot features to boost CRM work

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crm
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digital transformation
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martech
Salesforce expands Slackbot with meeting notes, voice input and CRM updates, pitching the tool as a conversational hub for workplace apps.
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Progress adds AI search & personalisation to Sitefinity

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risk & compliance
Progress Software adds AI search, personalisation and conversational tools to Sitefinity as enterprises seek more governed digital experiences.
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AskNicely launches Ask NiceAI for service businesses

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data analytics
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digital transformation
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cx
AskNicely unveils Ask NiceAI to help managers at multi-site service businesses turn scattered customer feedback into faster, data-backed action.
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Eltropy adds AI tools for credit union banking tasks

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uc
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digital transformation
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fintech
Eltropy expands AI platform for credit unions with secure identity checks and account service tools to handle routine banking tasks in one conversation.
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Custom Travel Solutions launches RouteStack for AI bookings

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digital transformation
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martech
Custom Travel Solutions opens RouteStack, giving AI assistants live hotel inventory and a direct path to bookings as it eyes wider travel categories.
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Adaptiva launches Aida AI adviser for endpoint teams

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data protection
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endpoint protection
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it automation
Adaptiva debuts Aida AI adviser to help IT and security teams query vast endpoint estates in plain English and speed up exposure management.
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Constructor debuts AI agent for eCommerce merchandising

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Constructor unveils Merchant Intelligence Agent, an AI copilot to explain, optimise and automate eCommerce search and merchandising decisions.
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Infobip report marks shift to omnichannel AI messaging

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digital transformation
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cx
Infobip data shows single-channel alerts collapsing as brands pivot to omnichannel, AI-led conversations across SMS, RCS, WhatsApp and voice.
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Graylog unveils explainable AI tools for lean SecOps

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firewalls
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siem
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network security
Graylog launches explainable AI and agentic workflows to help lean SecOps teams automate threat triage, investigations and response.
Snowflake ceo

Snowflake unveils Project SnowWork for agentic AI work

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data analytics
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digital transformation
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martech
Snowflake debuts Project SnowWork, an “agentic” AI platform that turns conversational prompts into governed, end-to-end business execution.
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Kore.ai unveils platform to tackle enterprise AI sprawl

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data protection
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hybrid cloud
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digital transformation
Kore.ai has launched an Agent Management Platform to give enterprises a unified control layer over fast-growing, fragmented AI agent estates.
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Accenture, Databricks launch group to scale AI agents

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digital transformation
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multi-cloud
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erp
Accenture and Databricks launch a joint group to help enterprises move AI agents from pilots to large-scale, production deployments.
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Workday unveils Sana, an AI hub for HR, finance & apps

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hcm
Workday launches Sana, a conversational AI hub to search, act and automate workflows across its HR, finance tools and third-party apps.
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Governments to deploy AI agents, tighten oversight by 2029

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digital transformation
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cx
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martech
Most governments will lean on AI agents for routine decisions by 2028, with stricter explainability and human oversight baked in by 2029.
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BrightEdge unveils AI tools to track search visibility

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data analytics
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cx
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martech
BrightEdge launches AI tools to show brands how they appear in generative search answers and how AI agents crawl and interpret their sites.
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Seedtag unveils Liz Agent AI to speed media planning

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martech
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genai
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llms
Seedtag launches Liz Agent, an AI media planning assistant that turns chat-style briefs into end-to-end contextual campaigns in minutes.
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Algolia powers AI search overhaul for Club Med website

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devops
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data analytics
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digital transformation
Algolia's AI now powers Club Med's global site search, promising faster trip discovery, smarter filters and higher direct online bookings.