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Consumer Trust stories

AI search shift forces SMBs to rethink online discovery
Digital Transformation

AI search shift forces SMBs to rethink online discovery

Local firms risk losing customers unless their online details, reviews and booking options are clear enough for AI tools to recommend them.

By Sofiah Nichole Salivio • 6 min read • This month
AI leaders stress governance & trust as adoption grows
Software-as-a-Service

AI leaders stress governance & trust as adoption grows

Governance concerns are rising as companies embed AI deeper into critical workflows, from factory floors to defence operations and customer service.

By Mark Tarre • 7 min read • This month
Visa launches AI financial assistant for bank apps
Data Protection

Visa launches AI financial assistant for bank apps

Banks can keep customers inside their apps as Visa rolls out chat-based spending insights, card controls and account guidance.

By Karen Joy Bacudo • 4 min read • This month
AI must earn trust through governance & infrastructure
Data Protection

AI must earn trust through governance & infrastructure

Public confidence is lagging behind rapid AI rollout, with consumers demanding stronger governance, security and transparency from companies.

By Sofiah Nichole Salivio • 5 min read • This month
Insicon Cyber adds F5 AI tools to boost governance
Digital Transformation

Insicon Cyber adds F5 AI tools to boost governance

Weak public trust and tighter oversight are pushing Australian and New Zealand firms to add live AI security controls before systems go into production.

By Sean Mitchell • 4 min read • This month
Temu triples brands in intellectual property monitoring
Supply Chain

Temu triples brands in intellectual property monitoring

More than 15,000 brands are now covered as the marketplace steps up pre-listing checks to curb counterfeit sales and cut complaint times.

By Sean Mitchell • 4 min read • This month
UK mid-market AI pilots stall despite high confidence
Digital Transformation

UK mid-market AI pilots stall despite high confidence

Weak data and governance are leaving most UK mid-market AI projects stuck in pilots, despite 91% of firms saying they are ready to scale.

By Joseph Gabriel Lagonsin • 4 min read • This month

Stories from Other Regions

Consumer Trust stories

The supplement stack gets a software update
Data Protection

The supplement stack gets a software update

Consumers are now getting real-time batch checks, wearable-linked dosing and personalised formulas as supplement brands add AI and connected hardware.

By Hab Shifa • 6 min read • Last week
Australian retailers back AI shopping as trust lags
Customer Relationship Management

Australian retailers back AI shopping as trust lags

Australians remain wary of AI at checkout, with 64% uneasy about letting systems buy on their behalf despite rapid retailer investment.

By Karen Joy Bacudo • 4 min read • Last week
Australians join more loyalty schemes but use fewer
Customer Experience

Australians join more loyalty schemes but use fewer

Australian brands face a tougher loyalty market as 93% of consumers hold memberships, yet active use has fallen and relevance is lagging.

By Sean Mitchell • 4 min read • Last week
Payments NZ chief calls for stronger interoperability
Fintech

Payments NZ chief calls for stronger interoperability

New Zealand's payments system could face disruption unless banks and providers agree common standards, Steve Wiggins said.

By Mark Tarre • 3 min read • This month
UK shoppers back personalisation but resist AI data
Data Protection

UK shoppers back personalisation but resist AI data

A survey of 2,000 consumers shows UK retailers face a trust gap, with 43% unwilling to share browsing data or AI histories.

By Joseph Gabriel Lagonsin • 3 min read • This month
Zip finds Australians use AI to guide shopping choices
Fintech

Zip finds Australians use AI to guide shopping choices

Nearly half of Zip's Australian customers now use AI to compare and research purchases, but most still want to make the final call themselves.

By Mark Tarre • 4 min read • This month
Hong Kong shoppers embrace AI, but not at checkout
Data Protection

Hong Kong shoppers embrace AI, but not at checkout

While discovery is already mainstream, 45% of Hong Kong shoppers still balk at letting AI complete purchases, the survey found.

By Karen Joy Bacudo • 4 min read • This month
UK shoppers wary of AI making purchases, survey finds
Digital Transformation

UK shoppers wary of AI making purchases, survey finds

Trust remains the main hurdle as nearly two-thirds of UK adults say they are uneasy about AI making purchases for them.

By Joseph Gabriel Lagonsin • 4 min read • This month
UK shoppers back security checks but quit slow checkouts
Fintech

UK shoppers back security checks but quit slow checkouts

Payment providers risk losing sales as four in ten UK shoppers abandon purchases when security checks delay or fail at checkout.

By Sofiah Nichole Salivio • 4 min read • This month
Animoca launches Visa pilot for AI shopping agents
Fintech

Animoca launches Visa pilot for AI shopping agents

Users in Hong Kong can now let approved AI agents find Visa card perks and complete purchases at selected merchants under preset spending rules.

By Sean Mitchell • 4 min read • This month
Australian healthcare providers urged to register SMS IDs
Data Protection

Australian healthcare providers urged to register SMS IDs

Patients could miss vital appointment and medication texts if healthcare providers fail to register before messages are labelled “Unverified”.

By Sean Mitchell • 4 min read • This month