Consumer Trust Stories

Global Stories

Consumer Trust stories

UK mid-market AI pilots stall despite high confidence

Weak data and governance are leaving most UK mid-market AI projects stuck in pilots, despite 91% of firms saying they are ready to scale.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago

Fintech

Spain leads Europe in trust for AI shopping agents

Trust in AI shopping agents is weakest in the UK, where payment worries are holding back uptake as Spain shows far stronger confidence.

By Sofiah Nichole Salivio • 4 min read • Last week

Data Protection

Visa strengthens AI defences amid new era of cyber threats

Visa is pouring billions into AI defences as regulators demand safer, auditable systems to counter faster cyber threats and fraud.

By David Shilovsky • 6 min read • Last week

Marketing Technologies

Trustpilot deepens Shopify tie-up on customer reviews

Shopify merchants will be able to surface independent feedback more easily as Trustpilot's app upgrade makes reviews part of the buying journey.

By Sean Mitchell • 3 min read • Last week

Stories from Other Regions

Consumer Trust stories

Data Protection

Hong Kong shoppers embrace AI, but not at checkout

While discovery is already mainstream, 45% of Hong Kong shoppers still balk at letting AI complete purchases, the survey found.

By Karen Joy Bacudo • 4 min read • Yesterday

Digital Transformation

UK shoppers wary of AI making purchases, survey finds

Trust remains the main hurdle as nearly two-thirds of UK adults say they are uneasy about AI making purchases for them.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago

Fintech

UK shoppers back security checks but quit slow checkouts

Payment providers risk losing sales as four in ten UK shoppers abandon purchases when security checks delay or fail at checkout.

By Sofiah Nichole Salivio • 4 min read • 2 days ago

Fintech

Animoca launches Visa pilot for AI shopping agents

Users in Hong Kong can now let approved AI agents find Visa card perks and complete purchases at selected merchants under preset spending rules.

By Sean Mitchell • 4 min read • 2 days ago

Data Protection

Australian healthcare providers urged to register SMS IDs

Patients could miss vital appointment and medication texts if healthcare providers fail to register before messages are labelled “Unverified”.

By Sean Mitchell • 4 min read • 2 days ago

Data Protection

Confirmation of Payee passes 150 million checks in year

The name-checking service is now helping avert scam losses and mistaken payments, with more than 150 million checks completed in its first year.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago

eCommerce

Creators spread affiliate traffic across multiple shops

Most creators now send affiliate traffic to several shops, weakening brands' control over where sales leads are sent and tracked.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Data Analytics

Earthmark launches brand environmental ratings directory

Shoppers can now compare environmental performance across more than 25,000 brands after the directory began turning corporate disclosures into simple scores.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Biometrics

Mastercard unveils Singapore payments innovation circuit

Financial institutions across Asia Pacific are being shown how AI agents, digital identity and tokenisation could reshape secure payments in coming years.

By Karen Joy Bacudo • 4 min read • 3 days ago