Paymend has integrated its payment recovery technology into Paysight, adding failed-payment recovery to Paysight's payment orchestration and CRM platform.
The integration gives Paysight users direct access to Paymend's recovery system within their existing setup. It is aimed at eCommerce and subscription businesses, where failed transactions can lead to lost sales and customer churn.
Paysight provides merchants with tools to route transactions, manage subscriptions, and integrate payment and customer data into a single system. Paymend focuses on recovering transactions that fail on the first attempt, adding a separate layer to the payment process after an initial decline.
When a payment fails, Paymend's system analyses the reason for the decline and applies a recovery strategy until funds are settled. Because the service is built into Paysight's platform, customers do not need to add a separate technology stack to use it.
Paysight merchants will now have access to Paymend's average recovery rate of 18% on failed payments. That figure is central to the commercial case for the tie-up, as merchants seek ways to reduce revenue leakage without altering the checkout process.
Recovery focus
Failed payments are a particular issue for online retailers and subscription providers because they can disrupt recurring billing and reduce customer lifetime value. Merchants often have tools to route and process transactions, but fewer options once a payment has already been declined.
The addition of Paymend creates another opportunity to recover a transaction that would otherwise be lost. In practice, that means combining payment orchestration, customer relationship management, and recovery workflows into a single platform.
Jack Cregan, Chief Executive Officer and Co-Founder of Paymend, described the deal as an effort to close a gap in the market between processing a payment and recovering a failed one.
"Paysight's platform gives businesses the infrastructure to orchestrate payments at scale, and now, with Paymend built in, every failed transaction has a real second chance. This integration is about closing the gap between processing and recovery, so businesses don't have to choose between the two," Cregan said.
Merchant pressure
Payment failures can happen for several reasons, including issuer declines, expired cards, insufficient funds, or errors in payment data. For subscription businesses in particular, involuntary churn due to failed recurring payments is a long-standing operational problem.
By combining Paysight's routing and CRM functions with Paymend's recovery layer, the companies are positioning the joint offering as a way for merchants to manage more of the payment lifecycle in a single platform. That may appeal to fast-growing online businesses trying to simplify operations while protecting revenue from failed transactions.
Paysight has built its business around payment orchestration and what it describes as payment CRM. The platform is designed to help merchants control transaction routing, manage merchant identification numbers, handle chargeback protection, and track customer activity across the payment journey.
Paymend's role in the partnership is narrower but commercially important. Rather than replacing existing payment infrastructure, its software sits on top of it and focuses on recovering payments that do not complete successfully on the first attempt.
For existing Paysight customers, the connection can be enabled within their current setup. Businesses using Paymend through its application programming interface can also get started without changing their checkout flow.
Gavin McConnon, Co-Founder of Paysight, said the integration is intended to give merchants access to recovery tools without adding extra work.
"Paysight is built around giving merchants the tools they need to grow without friction. Integrating Paymend means our customers now have access to best-in-class recovery technology the moment a transaction fails, automatically and without any extra work on their end," McConnon said.