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NiCE awards honour AI leaders in customer experience
Digital Transformation

NiCE awards honour AI leaders in customer experience

AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.

By Sofiah Nichole Salivio • 4 min read • Last week
HeadFirst Global names Simon Blockley as Europe boss
Digital Transformation

HeadFirst Global names Simon Blockley as Europe boss

The merged staffing group is tightening regional control as clients demand more blended workforce solutions and AI reshapes service delivery.

By Sofiah Nichole Salivio • 4 min read • Last week
Simpro launches RAIN with AI tools for field service
Software-as-a-Service

Simpro launches RAIN with AI tools for field service

Existing Lightning customers will get more than 100 AI enhancements at no extra cost, as Simpro Group widens its field service software push.

By Sean Mitchell • 4 min read • Last week
TMS deploys FourKites for live ocean & rail tracking
Software-as-a-Service

TMS deploys FourKites for live ocean & rail tracking

The move gives the consumer brand earlier disruption alerts and a shared view of ocean and rail shipments, cutting manual checks and late-delivery fines.

By Sofiah Nichole Salivio • 3 min read • Last week
RemoFirst tops Employ Borderless's inaugural EOR awards
Hybrid & Remote Work

RemoFirst tops Employ Borderless's inaugural EOR awards

The new rankings may sway firms weighing cross-border hires, with RemoFirst named Employ Borderless's top employer of record provider.

By Sofiah Nichole Salivio • 4 min read • Last week
Logile & ReThink Productivity partner on retail ops
Software-as-a-Service

Logile & ReThink Productivity partner on retail ops

Retailers could cut lost sales as the tie-up links labour planning with productivity analysis across the UK and EMEA.

By Mark Tarre • 4 min read • Last week
Workday appoints John Lombard as Asia Pacific president
Software-as-a-Service

Workday appoints John Lombard as Asia Pacific president

Asia-Pacific customers may see sharper sales focus as Workday steps up regional growth efforts under a new president with deep local experience.

By Mark Tarre • 3 min read • Last week
Agentic AI creates enterprise challenge beyond LLM boom
Software-as-a-Service

Agentic AI creates enterprise challenge beyond LLM boom

Enterprises face rising costs and governance gaps as thousands of AI agents begin operating alongside staff across multiple systems.

By David Shilovsky • 5 min read • This month
Lumary appoints Daniel Wyner as Chief Executive Officer
Software-as-a-Service

Lumary appoints Daniel Wyner as Chief Executive Officer

The care software provider faces tighter scrutiny and policy change as Daniel Wyner takes over from founder Joseph Mercorella.

By Mark Tarre • 4 min read • This month
Workers still turn first to voice, Mitel survey finds
Unified Communications

Workers still turn first to voice, Mitel survey finds

The survey points to costly delays and missed messages as staff juggle seven channels, with frontline workers saying voice remains quickest in urgent cases.

By Sofiah Nichole Salivio • 4 min read • This month

Stories from Other Regions

Workforce Technology stories

WorkJam adds autonomous AI tools for frontline retail
Software-as-a-Service

WorkJam adds autonomous AI tools for frontline retail

Retail chains could now have store tasks reshuffled in real time as WorkJam rolls out autonomous AI tools across its frontline platform.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Samsung brings first Yongin chip fab launch forward to 2029
Semiconductors

Samsung brings first Yongin chip fab launch forward to 2029

Rising AI memory demand is prompting Samsung to speed up its first Yongin semiconductor plant, with output now slated to start in 2029.

By Sean Mitchell • 4 min read • 2 days ago
Khova launches platform for retail & hospitality sites
Software-as-a-Service

Khova launches platform for retail & hospitality sites

Retail and hospitality groups are being offered a single daily briefing to turn scattered site data into faster action on the shop floor.

By Sofiah Nichole Salivio • 4 min read • Last week
Lumber launches in Canada to aid construction payroll
Data centers

Lumber launches in Canada to aid construction payroll

Canadian contractors could cut payroll errors and compliance risk as Lumber enters a market short of skilled construction workers.

By Mark Tarre • 4 min read • Last week
HiBob makes Ragan HR technology list for workforce tools
Software-as-a-Service

HiBob makes Ragan HR technology list for workforce tools

The honour highlights growing demand for HR systems that unite people, payroll and planning data as employers navigate AI-led change.

By Sean Mitchell • 3 min read • Last week
Humanforce launches AI tools for frontline HR teams
Software-as-a-Service

Humanforce launches AI tools for frontline HR teams

Frontline employers could cut compliance gaps and manual training admin as Humanforce links AI reporting with automated learning assignments.

By Sean Mitchell • 4 min read • Last week
Tensor marks 40 years of sales director Rob Cochrane
Digital Transformation

Tensor marks 40 years of sales director Rob Cochrane

The veteran sales chief says biometrics and payroll integration have reshaped workplace systems since he joined Tensor in 1986.

By Joseph Gabriel Lagonsin • 7 min read • This month
US factory workers face widespread communication gaps
Digital Transformation

US factory workers face widespread communication gaps

Most factory staff are hearing safety and policy changes only after they take effect, heightening the risk of delays, injuries and resignations.

By Joseph Gabriel Lagonsin • 4 min read • This month