eCommerceNews Ireland - Technology news for digital commerce decision-makers

User experience (UX) stories - Page 5

Modern us contact center ai dashboard data streams customer support

Qualtrics unveils AI tools to fix customer issues fast

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uc
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data analytics
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digital transformation
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
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Island unveils SASE to cut proxy backhaul for AI era

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firewalls
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data protection
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hyperscale
Island has rolled out a SASE design that shifts inspection to the endpoint, cutting proxy backhaul and avoiding default SSL/TLS break-and-inspect.
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Open Point unveils unified engagement & stakeholder hub

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smart cities
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risk & compliance
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erp
Open Point has merged Social Point and Consultation Manager into a single platform to unify community engagement and stakeholder oversight.
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SeenThis & Vudoo team up to power shoppable video ads

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cx
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martech
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e-commerce
SeenThis and Vudoo join forces to deliver shoppable video ads on the open web, linking viewer attention directly to on-screen purchases.
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Van Weelde Shipping picks Unit4 ERPx for modernisation

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digital transformation
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partner programmes
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rpa
Rotterdam's Van Weelde Shipping selects Unit4 ERPx to modernise finance and operations while consolidating its enterprise systems.
Geoff

Trust as a measurable asset for CMOs in the age of AI

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cx
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martech
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partner programmes
As AI floods marketing channels with competent content, CMOs are racing to quantify trust as their scarcest and most valuable asset.
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Governments to deploy AI agents, tighten oversight by 2029

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digital transformation
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cx
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martech
Most governments will lean on AI agents for routine decisions by 2028, with stricter explainability and human oversight baked in by 2029.
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XConnect & SONIO team up to fight fraud in fintech

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gaming
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data protection
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mfa
XConnect links its mobile network fraud signals into SONIO's identity platform to tighten onboarding and compliance for fintech and gambling.
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Bybit unveils AI Trading Skill for automated crypto trades

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crypto
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fintech
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risk & compliance
Bybit launches AI Trading Skill, letting users place crypto trades and manage accounts via natural-language prompts across top AI tools.
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KuCoin unveils AI Skills Hub to power smarter crypto

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data protection
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devops
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crypto
KuCoin launches AI Skills Hub, an open marketplace of modular tools letting agents tap exchange data and automate crypto workflows.
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UiPath & Deloitte launch agentic ERP for AI-first ops

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digital transformation
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it automation
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partner programmes
UiPath and Deloitte unveil Agentic ERP to orchestrate AI agents, bots and people across fragmented finance and supply chain workflows.
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PixVerse hits unicorn status with record AI video round

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digital transformation
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e-learning
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rpa
AI video platform PixVerse becomes a unicorn after a record Asia Series C funding round valuing the company at over USD $1 billion.
Percona

Valkey's lean memory tactics amid global DRAM crunch

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supply chain
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erp
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it budget
With DRAM in short supply, Percona urges developers to cut RAM use and fine‑tune Valkey to keep apps fast on tighter hardware budgets.
Invisible cx challenges

Gamma urges diagnosis-led rethink of customer experience

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edutech
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uc
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cx
Gamma is urging organisations to treat missed calls and long queues as symptoms of deeper CX flaws in systems, processes and culture.
Bud walker

Conquer the KYB challenge: How smarter data quality fuels fintech integrators

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fintech
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risk & compliance
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api
Fintech integrators turn to Melissa's real-time, trusted data layer to sharpen KYB checks, slash onboarding friction and cut synthetic fraud.
Josef legal

Josef unveils AI engine to kill legal intake forms

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digital transformation
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cx
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martech
Josef launches an AI Rapid Ingestion Engine to turn messy business inputs into structured legal data, promising to kill the traditional intake form.
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Blue Yonder rolls out agentic AI across supply chains

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uc
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manufacturing
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data analytics
Blue Yonder expands agentic AI and mobile apps across supply chains, embedding role-based agents from planning to customer service.
Office worker one click identity dashboard unlocks multiple apps

Bitwarden adds one-click logins for non-SSO web apps

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data protection
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cloud security
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physical security
Bitwarden adds a one-click login policy that extends SSO-style access to unmanaged web apps, automating vault-based sign-ins via IdP dashboards.
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1Kosmos tops KuppingerCole 2026 passwordless ranking

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data protection
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digital transformation
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mfa
1Kosmos named overall, product and innovation leader in KuppingerCole's 2026 passwordless authentication ranking after review of 26 vendors.
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Algolia powers AI search overhaul for Club Med website

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devops
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data analytics
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digital transformation
Algolia's AI now powers Club Med's global site search, promising faster trip discovery, smarter filters and higher direct online bookings.