The Ultimate Guide to Unified Communications
A curated Irish edition of TechDay news, analysis, interviews, reviews, job moves, and related resources for Unified Communications (UC).
What to know about Unified Communications
Unified Communications (UC) represents the integration of various communication tools—such as voice, video, messaging, and conferencing—into a single, cohesive platform that enhances collaboration and productivity for businesses of all sizes. As digital transformation accelerates, UC technologies are becoming fundamental to modern workplaces, enabling seamless interactions regardless of location or device.
The stories tagged with "Unified Communications" showcase a dynamic landscape where innovation meets the evolving needs of organizations. From the rise of cloud-based UC solutions that ease deployment and management, to the emphasis on video conferencing and AI-driven customer engagement, the sector reflects a push towards simplicity, mobility, and intelligent integration.
By exploring these narratives, readers can gain insight into how key industry players are shaping the future of communication, the operational benefits and return on investment of adopting UC platforms, and the critical role of unified communication in sectors like contact centers and remote workforces. Whether you are looking to understand the trends affecting your business or seeking practical solutions to enhance communication, this collection provides valuable perspectives and timely developments in Unified Communications.
Irish Unified Communications News
Regional stories with direct local relevance
eir reports steady Q1 growth as fibre & mobile rise
Ireland's biggest telecoms group added fibre and mobile customers in Q1, as revenue edged up 1% to EUR 313 million.
GoMo launches fibre broadband in Ireland at EUR €29.99
Existing mobile customers in Ireland can now add fibre broadband for EUR €29.99 a month, with no long contract or mid-term price rises.
Esri Ireland to host Dublin GIS infrastructure conference
Up to 500 attendees will hear how geospatial data is being used to plan upgrades to Ireland’s energy, transport, broadband and water networks.
EY names 24 finalists for Ireland entrepreneur award
The shortlist spans the island and includes firms employing more than 3,000 people, as EY marks the 29th year of its award programme.
Vodafone Ireland makes first smartphone satellite video call
A new satellite link could keep mobile service alive in remote Irish areas and during outages, using ordinary smartphones without special kit.
eir posts higher 2025 revenue as fibre, mobile grow
eir lifts 2025 profit as fibre and mobile growth drive revenue to EUR €1.35 billion and EBITDA to EUR €640 million amid cost cuts.
Analyst Insights
Research and market analysis connected to Unified Communications
HP unifies collaboration tools in hybrid work push
8x8 launches Resolve for deskless workforce alerts
Proximus Global rises to Gartner CPaaS leaders group
Data centre market set to hit USD $1.08 trillion by 2034
Infobip launches AgentOS platform, targets agentic AI shift
Featured News
Google sees retail success with agentic commerce push
Retailers are using Google’s new AI suite to speed up shopping and support, with Bunnings already live and UCP adoption starting to grow.
Exclusive: Grafana Lab's Jen Villa on targeting the AI observability gap
The new tools aim to help firms spot faulty AI outputs and data risks sooner as production deployments outpace monitoring methods.
Scale By Avec says strategic hiring is the key in the age of AI
AI is forcing firms to rethink hiring, as Scale By Avec says training and human skills matter more than simple headcount cuts.
Reviews
Expert Columns
Inside Wialon's Partner Challenge: How telematics went off road at Dakar Rally
Female representation in AI is a win-win situation for businesses
Why 'Give to Gain' needs to stop being a women's virtue and start being a business model
This International Women's Day, lean on proof (of skill, of impact and of potential)
International Women's Day: Expanding access, accelerating progress
Closing the gender digital divide: Why women's voices must shape connectivity policy
Great leaders don't have All the Answers - They Ask The Right Questions
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What actually makes partnerships work (beyond the handshake)
How Lean AI may be creating new pathways or opportunities for women in logistics
Women leaders champion 'Give to Gain' in insurance tech
Interviews
Interviews and video coverage from the networkRecent Unified Communications News
Owl Labs launches subscription service for hybrid devices
IT teams can now centrally manage hybrid meeting fleets as Owl Labs adds paid analytics, support and API tools to its devices.
Zendesk contact centre voice passes 100 sales leads
High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.
Transatel, Docomo & Zscaler launch IoT security service
Enterprises linking thousands of low-power devices across borders can now secure them without VPNs or on-device agents in Japan.
GSA says private mobile network deployments top 2,000
Adoption of dedicated LTE and 5G systems is accelerating, with manufacturing still dominant and 5G now taking more than half of new projects.
Zoom adds AI tools for office spaces & meeting rooms
Meeting-room decisions will now flow into follow-up work more easily as Zoom rolls out AI capture, signage and camera tools for offices.
Small Cell Forum crowns 2026 Mobile Network Awards
Public safety, enterprise mobility and neutral host deployments were among the winners as the forum highlighted live commercial use of small-cell technology.
8x8 adds real-time translation and model choice to AI Studio
Agents can now keep multilingual support calls on the line without an interpreter, as 8x8 rolls out real-time voice translation across 13 languages.
Shure & Zoom launch IntelliMix kits for Zoom Rooms
Clearer audio and simpler rollouts are set to help schools and businesses equip Zoom Rooms for hybrid meetings and AI tools.
Hytera unveils AI command & control tools for Europe
Police and other public safety users in the UK and Europe will get AI-linked command systems that fuse video, maps and dispatch tools.
Snom launches D895M flagship desk phone for offices
The handset targets hybrid workplaces with Wi-Fi, DECT and encrypted calling, aiming to simplify office communications and bolster security.
KnowBe4 launches Teams security to tackle chat phishing
Phishing in workplace chat is prompting firms to harden Microsoft Teams as attackers increasingly exploit trusted internal messaging tools.
Shure launches MXA925 ceiling mic with AI upgrades
Meeting rooms with poor acoustics are set to hear clearer speech, as the new array adds AI echo, noise and reverb suppression.
8x8 launches Pulse conversational intelligence for customers
The early-access tool could help executives and account managers spot renewal risks and customer feedback hidden in calls, chats and emails.
Tendfor updates Teams customer service with AI tools
AI-driven oversight and call handling could help organisations keep customer service consistent as Teams becomes their main workspace.
NGMN urges simpler 6G migration with MRSS baseline
Operators risk higher costs and fragmented networks unless 6G migration is simplified, with standards still expected in the early 2030s.
8x8 names 2026 partner award winners across regions
Partners across North America, EMEA and ANZ were rewarded for bookings growth and new customer wins in 8x8's 2026 fiscal year.
TeamViewer adds Microsoft AI video boost to Assist AR
Remote technicians in patchy network areas should see clearer feeds as Microsoft's video sharpening tool cuts downtime and site visits.
Intel unveils Xeon 6+ & widens AI push at Computex
Rising AI inference demand is reshaping server and device design, prompting Intel to push new processors, edge systems and rackscale infrastructure.
Zoom launches ZoomMate AI tool for workplace tasks
The new service links meetings with enterprise systems, letting users trigger workflows and draft documents without switching apps.
GoTo launches unified AI customer experience platform
Small businesses could cut support complexity as the new system links calls, chat and AI tools in one place, helping staff manage customers faster.