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Systems integration stories

Talkdesk launches AI agent builder for customer teams
Customer Experience

Talkdesk launches AI agent builder for customer teams

It could cut customer service AI deployment from weeks to hours, while keeping human approval and oversight before agents go live.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
Prodoscore launches MCP server for enterprise AI assistants
Software-as-a-Service

Prodoscore launches MCP server for enterprise AI assistants

Enterprise users can now query workforce data alongside sales and finance systems, as the connector is read-only and uses existing permissions.

By Sean Mitchell • 4 min read • Yesterday
Avalara wins TrustRadius tax compliance software award
Software-as-a-Service

Avalara wins TrustRadius tax compliance software award

Verified customer feedback has put Avalara among the top-rated tax compliance tools as businesses grapple with complex rules across jurisdictions.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
LumApps launches AI Employee Hub for everyday work
Software-as-a-Service

LumApps launches AI Employee Hub for everyday work

The platform aims to close the gap between heavy AI spending and everyday use, especially for frontline staff across fragmented workplace systems.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
Synthflow AI & Avant strike exclusive voice AI deal
Software-as-a-Service

Synthflow AI & Avant strike exclusive voice AI deal

The tie-up could speed customer service automation for regulated sectors, with first joint deals already closed and roll-outs due in weeks.

By Sean Mitchell • 4 min read • 2 days ago
Legrand powers Yerevan State University AI data centre
DataCentre infrastructure

Legrand powers Yerevan State University AI data centre

Armenia's research push gets a boost as a 64-GPU supercomputer is installed in a retrofitted university building.

By Sofiah Nichole Salivio • 3 min read • 2 days ago
Forter launches five AI agents for commerce teams
Data Analytics

Forter launches five AI agents for commerce teams

Merchants could cut fraud, dispute and integration delays as Forter opens early access to tools that work inside ChatGPT and Claude.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
HCLTech expands Google Cloud & ServiceNow AI tie-up
Software-as-a-Service

HCLTech expands Google Cloud & ServiceNow AI tie-up

The move is aimed at helping large firms shift AI from pilots into production with tighter governance across manufacturing, service and IT workflows.

By Sean Mitchell • 4 min read • 2 days ago
Healthcare AI adoption outpaces infrastructure readiness
Data Protection

Healthcare AI adoption outpaces infrastructure readiness

Unsanctioned AI tools and siloed IT systems are widening risk for hospitals, as 88% say on-site infrastructure is not ready.

By Mark Tarre • 4 min read • 2 days ago
T2 deepens NetSuite tie with Annexa for retail systems
Digital Transformation

T2 deepens NetSuite tie with Annexa for retail systems

Five-day weekly reconciliations have been cut to minutes as T2 consolidates systems around NetSuite to support omnichannel growth.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago

Stories from Other Regions

Systems integration stories

Coventry trust launches linked digital medicines system
Digital Transformation

Coventry trust launches linked digital medicines system

Nurses at a major NHS trust should spend less time away from bedsides as live medicines stock now sits inside patient records, cutting errors.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Datacom & Lenovo bring robot inspections to Australia
Robotics

Datacom & Lenovo bring robot inspections to Australia

Australian airports and utilities could soon use dog-like robots to inspect risky sites, as Datacom and Lenovo roll out AI systems.

By Sean Mitchell • 4 min read • Yesterday
Gallagher Security launches podcast on access control
Digital Transformation

Gallagher Security launches podcast on access control

Security teams and IT departments are being pulled closer together as access control becomes part of wider digital infrastructure.

By Mark Tarre • 4 min read • Yesterday
3PL appoints Ryan Walker as Head of Customer Experience
Digital Transformation

3PL appoints Ryan Walker as Head of Customer Experience

The new role signals 3PL's push to improve service and align staff, systems and technology as competition in fulfilment intensifies.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
Geospatial demand outpaces team capacity in Britain
Smart Cities

Geospatial demand outpaces team capacity in Britain

Three-quarters of geospatial teams say demand is rising faster than capacity, heightening pressure on staff, systems and decision-making.

By Sean Mitchell • 3 min read • 2 days ago
UK retailers face frontline tech friction, study finds
Unified Communications

UK retailers face frontline tech friction, study finds

Shop-floor systems are leaving most staff juggling too many devices, as only 5% of UK retail workers report no major in-store tech friction.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
OptiValue Tek launches SENTINEL-DOME for drone defence
Drones

OptiValue Tek launches SENTINEL-DOME for drone defence

Airports and energy sites facing escalating drone threats may gain faster response times as the new system combines radar, cameras and interceptor drones.

By Joseph Gabriel Lagonsin • 3 min read • 2 days ago
Adobe signs five-year RACQ AI partnership with Deloitte
Software-as-a-Service

Adobe signs five-year RACQ AI partnership with Deloitte

RACQ's member services will be reshaped by Adobe's AI tools under a five-year deal that also gives Deloitte Digital implementation control.

By Sean Mitchell • 4 min read • 3 days ago