Social Media stories
Freshworks rolls out new AI tools for Freshdesk to unify channels, cut agent drudgery and boost resolution speeds for service teams.
Bad data is quietly wrecking Asia's eCommerce, fuelling failed deliveries, higher costs and eroding customer trust from click to doorstep.
Codific sees 2026 cybersecurity shaped by shadow AI, passwordless logins, tighter regulation and a sharper focus on software supply chains.
Small firms across Australia and New Zealand turn to AI to sharpen 2026 growth, boost service standards and tackle persistent staff shortages.
The Oscars will leave traditional TV for a free global YouTube livestream from 2029, ending decades of broadcast dominance on ABC.
iMessage-based social app Series tops 1m posts and 10,000 daily users as young people drift from public feeds to private chats.
Social media fuelled a Black Friday boom in the UK, as Rithum data showed global social sales soaring 152% and online spend up 27%.
Innovid adds Reddit, Meta optimisation and Google CM360 tools to Social Ads Manager, promising smoother cross-platform social campaigns.
Adobe expands Firefly with prompt-based video edits, browser editor, partner models and a promo offering unlimited AI generations for some.
Vinted sellers risk surprise HMRC tax bills as booming side hustles push more Britons over the £1,000 self-assessment threshold.
Tesco tops the UK's Christmas social media league, outpacing rivals on engagement and EMV with a wide-reaching creator-led strategy.
Rocket Mobile has clinched Best Value Mobile Provider at the 2025 NZ Compare Awards, marking its third straight win in New Zealand.
Neighbourly has been taken offline while Stuff and external experts probe claims of a data breach affecting the community website's users.
UK tech leaders say 2026 will test firms' AI adoption, network resilience and talent strategy, while priming the sector for faster growth.
Security experts warn new Christmas smart gadgets could expose personal data, urging buyers to change defaults and tighten app permissions.
SimplyBook.me rolls out AI Voice Booking, letting customers schedule appointments by speaking naturally on websites, WhatsApp and social channels.
Layercake integrates Norsk's real-time engine into Streamcake, unifying live and on-demand video workflows across cloud and on-premise setups.
World rolls out an updated World App in Malaysia, merging encrypted chat with proof-of-humanness checks to tackle bots and deepfakes online.
Researchers warn a new 'GhostPairing' WhatsApp scam turns device linking into a stealth spy tool, hijacking chats via trusted contacts.
AI-fuelled deepfakes and tailored social scams will drive a surge in mobile cyber threats by 2026, forcing firms to rethink security.