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Process automation stories

Agentic AI and Saas - The next chapter in CX
Software-as-a-Service

Agentic AI and Saas - The next chapter in CX

Agentic AI is set to revolutionise SaaS customer service by autonomously resolving 80% of common issues, transforming user experience by 2029.

By Taylor Giddens • 5 min read • Thu, 26th Jun 2025
NTT DATA launches EPAS service to boost Salesforce Agentforce AI
Digital Transformation

NTT DATA launches EPAS service to boost Salesforce Agentforce AI

NTT DATA launches a new EPAS service to enhance adoption of Salesforce's Agentforce, enabling enterprises to deploy autonomous AI agents alongside human teams.

By Jed Nykolle Harme • 5 min read • Thu, 26th Jun 2025
Make unveils Make Grid for real-time automation & AI mapping
Software-as-a-Service

Make unveils Make Grid for real-time automation & AI mapping

Make launches Make Grid, a real-time visual map providing firms with complete oversight of their automation and AI workflows to manage complexity and scale.

By Jed Nykolle Harme • 3 min read • Thu, 26th Jun 2025
Over 40% of agentic AI projects set for cancellation by 2027
Digital Transformation

Over 40% of agentic AI projects set for cancellation by 2027

Over 40% of agentic AI projects are predicted to be cancelled by 2027 due to costs, unclear value, and risk issues, finds Gartner research.

By Sean Mitchell • 3 min read • Wed, 25th Jun 2025
Thyssenkrupp boosts supply chain with Celonis AI technology
Data Analytics

Thyssenkrupp boosts supply chain with Celonis AI technology

Thyssenkrupp Rasselstein enhances its global supply chain with Celonis AI, boosting efficiency, transparency and delivery reliability across operations.

By Sean Mitchell • 3 min read • Thu, 19th Jun 2025
Oracle adds xAI Grok models to boost its enterprise AI cloud
Data Protection

Oracle adds xAI Grok models to boost its enterprise AI cloud

Oracle integrates xAI's Grok models into its Cloud Infrastructure, enhancing enterprise AI with advanced reasoning, multimodal capabilities, and strong data protection.

By Melvin Hipolito • 3 min read • Thu, 19th Jun 2025
Secureframe unveils Custom Integrations for complex IT compliance
IT Automation

Secureframe unveils Custom Integrations for complex IT compliance

Secureframe launches Custom Integrations, enabling firms with complex IT to automate compliance by integrating data from any source into its platform.

By Catherine Knowles • 3 min read • Wed, 18th Jun 2025
KPMG unveils AI platform Workbench in multi-billion dollar move
Digital Transformation

KPMG unveils AI platform Workbench in multi-billion dollar move

KPMG has launched Workbench, an AI platform powered by Microsoft Azure, aiming to transform client services with multi-agent intelligence and secure data control.

By Catherine Knowles • 4 min read • Wed, 18th Jun 2025
Freshworks launches Freddy AI Agent Studio for autonomous support
Software-as-a-Service

Freshworks launches Freddy AI Agent Studio for autonomous support

Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.

By Sean Mitchell • 5 min read • Thu, 12th Jun 2025
Adeptia unveils AIDP to boost enterprise document automation
Data Analytics

Adeptia unveils AIDP to boost enterprise document automation

Adeptia launches AIDP, an AI-driven document processing tool, to enhance automation and data accuracy for enterprises in regulated sectors.

By Kaleah Salmon • 3 min read • Thu, 12th Jun 2025

Stories from Other Regions

Process automation stories

Exclusive: Zoho pushes AI frontier with privacy-first agentic tools
Customer Relationship Management

Exclusive: Zoho pushes AI frontier with privacy-first agentic tools

Zoho launches privacy-first AI agents that automate complex tasks, enhancing business workflows without compromising customer data security or adding extra costs.

By Melania Watson • 4 min read • Tue, 24th Jun 2025
Exclusive: UiPath's Feiran Hao explains why humans still have the final say in agentic AI
Digital Transformation

Exclusive: UiPath's Feiran Hao explains why humans still have the final say in agentic AI

UiPath's Feiran Hao reveals why businesses let AI recommend but reserve final decisions for humans, as agentic AI tools still evolve in automation.

By Melania Watson • 5 min read • Mon, 23rd Jun 2025
UiPath launches next-generation automation platform in Australia
Digital Transformation

UiPath launches next-generation automation platform in Australia

UiPath has launched its next-generation automation platform in Australia, combining AI agents, robots and humans to streamline complex business processes.

By Melania Watson • 4 min read • Thu, 19th Jun 2025
rebuy boosts device repair automation & transparency with Camunda
Digital Transformation

rebuy boosts device repair automation & transparency with Camunda

rebuy partners with Camunda to automate device repair processes, enhancing transparency and efficiency across its refurbishment operations in Europe.

By Shannon Williams • 3 min read • Thu, 19th Jun 2025
Keith Andrews Trucks streamlines onboarding with Nintex automation
Digital Transformation

Keith Andrews Trucks streamlines onboarding with Nintex automation

Keith Andrews Trucks has adopted Nintex automation to streamline onboarding, training, and health and safety reporting across New Zealand operations.

By Melania Watson • 4 min read • Tue, 17th Jun 2025
AI cuts invoice processing time at Queensland injury agency
Digital Transformation

AI cuts invoice processing time at Queensland injury agency

Queensland's National Injury Insurance Scheme has cut invoice processing from five days to under 24 hours using AI, boosting accuracy and staff productivity.

By Sean Mitchell • 4 min read • Wed, 11th Jun 2025
Australian IT leaders struggle with SaaS sprawl, turn to AI
Software-as-a-Service

Australian IT leaders struggle with SaaS sprawl, turn to AI

Almost half of Australian mid-market firms now juggle 51-200 SaaS apps, turning to AI to tackle growing complexity and compliance risks.

By Sean Mitchell • 3 min read • Thu, 5th Jun 2025
Appian launches Connected Claims 2.0 to transform insurance
Digital Transformation

Appian launches Connected Claims 2.0 to transform insurance

Appian launches Connected Claims 2.0, an AI-driven platform to revolutionise insurance claims with faster processing, fraud detection, and improved customer experience.

By Melvin Hipolito • 3 min read • Wed, 4th Jun 2025