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Process automation Stories - Page 16

Global Stories

Process automation stories

CBI launches Request to Pay for corporate users
Fintech

CBI launches Request to Pay for corporate users

Businesses can now send structured payment requests through banks in Italy and across Europe, cutting manual steps and speeding settlement.

By Sean Mitchell • 4 min read • Sat, 20th Jun 2026
Clasen Quality Chocolate backs Beacon for cocoa shipments
Software-as-a-Service

Clasen Quality Chocolate backs Beacon for cocoa shipments

Shared live tracking should cut delays and spreadsheet errors for Clasen Quality Chocolate's cocoa imports across long-haul shipping routes.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 19th Jun 2026
Earnix launches AI orchestration system for insurers
Customer Relationship Management

Earnix launches AI orchestration system for insurers

Insurers testing AI in narrow pilots may now need traceable, governed tools as Earnix pushes its new orchestration layer into daily workflows.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 19th Jun 2026
Zato hails AI agents for accountants amid staff squeeze
Digital Transformation

Zato hails AI agents for accountants amid staff squeeze

Firms facing a deepening hiring crunch may use specialist AI agents to handle routine accounting tasks as regulatory workloads rise.

By Karen Joy Bacudo • 4 min read • Fri, 19th Jun 2026
When Agents act on bad data, the damage is automatic
Digital Transformation

When Agents act on bad data, the damage is automatic

Bad contact records can send autonomous AI workflows off course, with errors compounding across thousands of customer actions at once.

By Bobby Joseph • 6 min read • Fri, 19th Jun 2026
Salesforce buys Fin in USD $3.6bn AI customer service deal
Software-as-a-Service

Salesforce buys Fin in USD $3.6bn AI customer service deal

The purchase strengthens Salesforce's push into automated support as it seeks to widen Agentforce's reach and prove AI can cut service costs.

By Mark Tarre • 4 min read • Fri, 19th Jun 2026
Thomson Reuters launches AI tax tool for EU VAT reform
Software-as-a-Service

Thomson Reuters launches AI tax tool for EU VAT reform

Businesses face a patchwork of EU digital VAT rules, with Thomson Reuters saying most tax teams are not yet ready for the overhaul.

By Karen Joy Bacudo • 4 min read • Fri, 19th Jun 2026
Kore.ai survey says firms face unmanaged AI agent risk
Private Cloud

Kore.ai survey says firms face unmanaged AI agent risk

Most large US enterprises say AI agents are creating unmanaged financial and compliance risks, with many forced to reverse their actions.

By Sofiah Nichole Salivio • 4 min read • Thu, 18th Jun 2026
Konecta launches Kolibri AI platform for customer ops
Software-as-a-Service

Konecta launches Kolibri AI platform for customer ops

The new system is meant to help firms move AI from pilot projects into live customer operations, with audit trails and human oversight built in.

By Sean Mitchell • 3 min read • Thu, 18th Jun 2026
UK businesses warned over rising generative AI costs
Software-as-a-Service

UK businesses warned over rising generative AI costs

Cost pressures are emerging as UK and Irish firms move generative AI from pilots to production, with 41% calling model spend prohibitive.

By Mark Tarre • 5 min read • Thu, 18th Jun 2026
AP teams face rising fraud risk as AI reshapes role
Document Management

AP teams face rising fraud risk as AI reshapes role

Fraudsters are using AI to forge invoices and supplier messages, prompting finance leaders to warn that traditional AP controls are no longer enough.

By Karen Joy Bacudo • 4 min read • Thu, 18th Jun 2026

Stories from Other Regions

Process automation stories

Deloitte opens the London AI Studio with Google Cloud
Digital Transformation

Deloitte opens the London AI Studio with Google Cloud

UK clients could see agentic AI projects prototyped in four weeks as Deloitte expands its Google Cloud alliance and trains 1,000 staff.

By Sofiah Nichole Salivio • 4 min read • Fri, 19th Jun 2026
UK tech leaders say AI should augment workers, not replace
Software-as-a-Service

UK tech leaders say AI should augment workers, not replace

Executives say the real productivity gain lies in cutting routine tasks, as firms use AI to free staff for higher-value work and judgement.

By Mark Tarre • 4 min read • Fri, 19th Jun 2026
UK finance roles demand AI experience as skills lag
Data Protection

UK finance roles demand AI experience as skills lag

Only about one in 10 senior finance candidates can prove practical AI use, leaving UK employers short of leaders able to meet new hiring demands.

By Karen Joy Bacudo • 4 min read • Fri, 19th Jun 2026
WealthAi launches client file for wealth managers platform
Software-as-a-Service

WealthAi launches client file for wealth managers platform

Advisers could cut post-meeting admin from hours to minutes as a new AI workspace updates records across meetings, documents and portfolio feeds.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 19th Jun 2026
iQanAI launches conversational AI sales app across SEA
Software-as-a-Service

iQanAI launches conversational AI sales app across SEA

Businesses across Singapore, Malaysia and Indonesia can now automate multilingual chat sales around the clock, reducing missed leads and follow-up delays.

By Mark Tarre • 3 min read • Fri, 19th Jun 2026
Salesforce & Hero FinCorp cut loan processing time
Software-as-a-Service

Salesforce & Hero FinCorp cut loan processing time

Turnaround times for two-wheeler loans have fallen 72%, easing delays for dealers and first-time buyers across Hero FinCorp's network.

By Karen Joy Bacudo • 4 min read • Fri, 19th Jun 2026
Dupaco boosts digital onboarding with MANTL platform
Software-as-a-Service

Dupaco boosts digital onboarding with MANTL platform

New digital onboarding has helped the credit union add USD $138 million in deposits and save more than 4,194 staff hours.

By Karen Joy Bacudo • 3 min read • Fri, 19th Jun 2026