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Online shopping stories

Visa survey shows trust gap on AI at online checkout
Data Protection

Visa survey shows trust gap on AI at online checkout

Visa survey finds most Asia Pacific shoppers use AI to browse, but many still distrust it with payment details at online checkout.

By Mark Tarre • 4 min read • Wed, 11th Feb 2026
Shoppers embrace AI assistants but ditch poor advice
Data Protection

Shoppers embrace AI assistants but ditch poor advice

AI shopping assistants win over UK and US consumers, but most abandon tools instantly when product suggestions feel irrelevant or pushy.

By Mark Tarre • 5 min read • Tue, 10th Feb 2026
Affirm expands Wayfair buy now, pay later to UK, Canada
Fintech

Affirm expands Wayfair buy now, pay later to UK, Canada

Affirm extends Wayfair buy now, pay later to UK and Canada, offering instalment plans on higher-ticket home purchases amid tighter scrutiny.

By Karen Joy Bacudo • 3 min read • Sat, 7th Feb 2026
Criteo unveils data-driven AI commerce recommendation
Marketing Technologies

Criteo unveils data-driven AI commerce recommendation

Criteo launches an AI-powered commerce service that plugs into shopping assistants, promising more relevant product picks from real purchase data.

By Mark Tarre • 3 min read • Fri, 6th Feb 2026

Stories from Other Regions

Online shopping stories

Google sets out AI-first future for ads & shopping
Marketing Technologies

Google sets out AI-first future for ads & shopping

Google maps out an AI-first overhaul of ads, Search and shopping, betting on creator-led influence and emerging agentic commerce tools.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Feb 2026
Sendr unveils AI videos to rescue abandoned baskets
Customer Experience

Sendr unveils AI videos to rescue abandoned baskets

UK startup Sendr launches AI-personalised videos for eCommerce, claiming a 33% uplift in abandoned-cart revenue and 10x more clicks.

By Kaleah Salmon • 4 min read • Wed, 11th Feb 2026
UK health spending shifts from January spikes to habit
Data Protection

UK health spending shifts from January spikes to habit

UK health and wellbeing spend is smoothing into year-round habits, with fewer shoppers spending more and January gym spikes fading.

By Karen Joy Bacudo • 4 min read • Wed, 11th Feb 2026
UK consumers step up cross-checking as AI use grows
Customer Experience

UK consumers step up cross-checking as AI use grows

UK consumers are embracing AI tools but trust is splintering, with most cross-checking search, social and brand sites before deciding.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 11th Feb 2026
Ramadan 2025 reshapes Southeast Asia shopping journeys
Customer Experience

Ramadan 2025 reshapes Southeast Asia shopping journeys

Ramadan 2025 lifted Southeast Asia retail sales 13% as shoppers began browsing weeks earlier and stretched decisions over longer journeys.

By Kaleah Salmon • 4 min read • Wed, 11th Feb 2026
UK retailers warned over £1.05bn surge in gift returns
Customer Experience

UK retailers warned over £1.05bn surge in gift returns

UK retailers brace for GBP £1.05bn in post-Christmas returns as fashion fit woes, social commerce and ageing habits strain logistics.

By Karen Joy Bacudo • 4 min read • Tue, 10th Feb 2026
Indosat's AI spam shield blocks scams worth USD $500m
Firewalls

Indosat's AI spam shield blocks scams worth USD $500m

Indosat's AI spam shield blocked 2bn risky contacts in six months, averting scam losses of about USD $500m for Indonesian users.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 9th Feb 2026
Sortd surges with AUD $8m holiday sales & 96% user lift
Customer Experience

Sortd surges with AUD $8m holiday sales & 96% user lift

Wishlist app Sortd rides holiday boom with AUD $8m in sales, 96% user growth and revenue up more than 600% across peak Q4 trading.

By Melania Watson • 4 min read • Mon, 9th Feb 2026
UK shoppers prize accurate updates over rapid delivery
Customer Experience

UK shoppers prize accurate updates over rapid delivery

UK shoppers value accurate parcel tracking and honest delivery updates far more than rapid shipping promises, a new Locus survey suggests.

By Mark Tarre • 4 min read • Fri, 6th Feb 2026
Digital gift cards reshape Lunar New Year in Australia
Digital Transformation

Digital gift cards reshape Lunar New Year in Australia

Cost-of-living pressures are pushing Australians to swap traditional red envelopes for digital gift cards this Lunar New Year.

By Sofiah Nichole Salivio • 3 min read • Fri, 6th Feb 2026
Loop links with Sendcloud to boost EU returns options
Customer Experience

Loop links with Sendcloud to boost EU returns options

Loop integrates Sendcloud into Ship by Loop 2.0, giving Shopify merchants wider UK and EU carrier choice for simpler, label-free returns.

By Kaleah Salmon • 3 min read • Thu, 5th Feb 2026
AI drives UK retail as shoppers embrace eCommerce tools
Data Protection

AI drives UK retail as shoppers embrace eCommerce tools

AI-powered tools are rapidly reshaping UK retail as most shoppers embrace chat-based assistants and retailers ramp up investment for 2026.

By Shannon Williams • 4 min read • Thu, 5th Feb 2026
Self-gifting lifts UK Valentine's spend to GBP £2.1bn
Marketing Technologies

Self-gifting lifts UK Valentine's spend to GBP £2.1bn

Self-gifting and friend-gifting are reshaping UK Valentine's Day, lifting total spending to GBP £2.1 billion, Flowwow data shows.

By Shannon Williams • 4 min read • Thu, 5th Feb 2026
Holiday refunds surge, squeezing global retail margins
Data Analytics

Holiday refunds surge, squeezing global retail margins

Holiday refunds jumped 18.1% in 2025, with each USD $1 million in refunds costing retailers about USD $1.3 million once overheads are included.

By Shannon Williams • 4 min read • Wed, 4th Feb 2026