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UK shoppers prefer cheaper delivery over speed, survey finds
Artificial Intelligence

UK shoppers prefer cheaper delivery over speed, survey finds

Most UK shoppers would trade speed for savings, putting pressure on retailers to focus on free delivery, tracking and clear updates instead.

By Karen Joy Bacudo • 3 min read • Today
VentraIP warns slow landing pages can sink Black Friday
Artificial Intelligence

VentraIP warns slow landing pages can sink Black Friday

Retailers risk wasting paid media unless campaign pages can cope with Black Friday traffic surges, VentraIP says.

By Mara Sugue • 5 min read • Last week
Entersekt boosts 3-D Secure to cut checkout failures
Customer Experience

Entersekt boosts 3-D Secure to cut checkout failures

Interrupted authentication journeys are costing merchants sales, with Entersekt saying its latest changes lifted success rates by up to 9 percentage points.

By Karen Joy Bacudo • 4 min read • Last week
Cover Genius launches protection for AI commerce platforms
eCommerce

Cover Genius launches protection for AI commerce platforms

Consumers using AI assistants to book travel or shop may now be offered protection in chat, without being sent to a separate checkout flow.

By Mara Sugue • 3 min read • Last week
Australian shoppers threaten boycotts over tighter returns
Artificial Intelligence

Australian shoppers threaten boycotts over tighter returns

Four in five shoppers would cut spending or walk away if tighter rules hit frequent returners, a Blue Yonder survey found.

By Karen Joy Bacudo • 5 min read • Last week
Maple Deal Global adds travel & regional shopping pages
eCommerce

Maple Deal Global adds travel & regional shopping pages

Visitors can now compare flights, tours and local offers on one independent affiliate site, with browser-saved watchlists and no account required.

By Sean Mitchell • 4 min read • Last week
AI shopping assistants triple traffic, hitting retailers
Large Language Models

AI shopping assistants triple traffic, hitting retailers

Retailers face a fresh holiday-season test as agentic assistants surge, with Forter seeing orders from them more than triple in a month.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Online shopping stories

UK shoppers nearly match card use with bank payments
Data Protection

UK shoppers nearly match card use with bank payments

Security and privacy are driving UK shoppers towards bank-based checkout, with 40% now using it often or regularly versus 41% for cards.

By Karen Joy Bacudo • 4 min read • Yesterday
Australian small businesses brace for Black Friday AI boost
Buy Now Pay Later

Australian small businesses brace for Black Friday AI boost

Many Australian retailers will borrow or defer payments to fund Black Friday stock and staff as AI shopping tools loom over sales.

By Joseph Gabriel Lagonsin • 5 min read • Yesterday
Shoppers urged to check furniture warranty terms carefully
Shopping

Shoppers urged to check furniture warranty terms carefully

Shoppers face avoidable disputes unless they read the fine print, as many furniture warranties exclude comfort complaints, wear and tear and misuse.

By Sofiah Nichole Salivio • 5 min read • Today
LG & Harvey Norman open AI home zone in Singapore
Smart Home

LG & Harvey Norman open AI home zone in Singapore

Shoppers at Harvey Norman's Millenia Walk flagship can now see LG's connected appliances staged in a full home layout with AI features.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
AI traffic drives higher sales for US retail sites
Generative AI

AI traffic drives higher sales for US retail sites

AI-referred shoppers are now far more valuable to US retailers, with Adobe finding they generate 83% more revenue per visit than other visitors.

By Mara Sugue • 4 min read • Last week
Australians may switch retailers over AI price checks
Artificial Intelligence

Australians may switch retailers over AI price checks

Retailers face a loyalty test this peak season as 85% of Australians say they would switch if AI finds the same product cheaper elsewhere.

By Sean Mitchell • 4 min read • Last week
Go Up warns retailers over AI shopping ahead of Black Friday
Generative AI

Go Up warns retailers over AI shopping ahead of Black Friday

AI-led product research is set to sway Black Friday buying, as searches for “AI shopping” jumped 1,134% and referrals surged 1,200%.

By Regine Laguilles • 5 min read • Last week
AI-driven search cuts UK traffic, Cloudways study says
Customer Experience

AI-driven search cuts UK traffic, Cloudways study says

UK businesses say AI-driven search is already hitting site visits, as downtime is also costing them an average of GBP £376,000 a year.

By Regine Laguilles • 4 min read • Last week
TBC Bank Uzbekistan launches Apple Pay for customers
Fintech

TBC Bank Uzbekistan launches Apple Pay for customers

The rollout gives TBC Bank Uzbekistan customers a faster way to pay in shops and online as digital wallets gain ground in the market.

By Sofiah Nichole Salivio • 3 min read • Last week
Recruitment scams enter UK top 10, Virgin Media O2 warns
Phishing

Recruitment scams enter UK top 10, Virgin Media O2 warns

Young jobseekers are being targeted as fake offers rise to ninth place in Virgin Media O2's quarterly scam rankings.

By Mara Sugue • 4 min read • Last week
Walmart Business expands TreviPay invoice payments
Risk & Compliance

Walmart Business expands TreviPay invoice payments

Eligible buyers can now use net 30-day terms and approved spending controls in stores and online, after a wider rollout from the pilot.

By Karen Joy Bacudo • 4 min read • Last month