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Experian & Resistant AI tackle document fraud in ANZ
Software-as-a-Service

Experian & Resistant AI tackle document fraud in ANZ

Banks and insurers in Australia and New Zealand will gain new checks as AI-made forgeries increasingly evade standard identity verification tools.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 25th Jun 2026
Candescent names Jason Edelboim as Chief Executive Officer
Software-as-a-Service

Candescent names Jason Edelboim as Chief Executive Officer

The banking software group is betting on AI-led growth as it seeks to expand its reach across more than 1,300 institutions.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 25th Jun 2026
Zendesk contact centre voice passes 100 contact centers customers
Software-as-a-Service

Zendesk contact centre voice passes 100 contact centers customers

High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.

By Sean Mitchell • 4 min read • Fri, 19th Jun 2026
Genesys honours Nexon & QPC in APAC partner awards
Software-as-a-Service

Genesys honours Nexon & QPC in APAC partner awards

The awards highlight how Genesys is leaning on partners to help customers turn AI pilots into wider deployments while managing governance risk.

By Sean Mitchell • 4 min read • Wed, 17th Jun 2026
Forrester says commerce media can fix retail media flaws
Customer Data Platforms

Forrester says commerce media can fix retail media flaws

Advertisers are struggling to measure returns across retail media networks, prompting Forrester to back commerce media as a broader alternative.

By Mark Tarre • 4 min read • Fri, 5th Jun 2026
Parloa tops USD $50 million ARR after Series D boost
Customer Relationship Management

Parloa tops USD $50 million ARR after Series D boost

Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 3rd Jun 2026
McKinsey flags widening B2B gap as AI lifts leaders
Digital Transformation

McKinsey flags widening B2B gap as AI lifts leaders

Roughly one in three B2B suppliers still lack online purchasing, even as buyers and rivals increasingly shift spending and research online.

By Sofiah Nichole Salivio • 4 min read • Tue, 2nd Jun 2026
Sinch named Gartner leader in CPaaS for fourth year
Digital Transformation

Sinch named Gartner leader in CPaaS for fourth year

Enterprises are putting greater weight on fraud controls and identity checks as AI-driven customer messaging becomes central to CPaaS buying decisions.

By Mark Tarre • 4 min read • Mon, 1st Jun 2026
Shield launches insights dashboard for compliance teams
Data Analytics

Shield launches insights dashboard for compliance teams

Compliance managers could cut alert review times by up to half as financial firms face surging false positives and heavier regulatory scrutiny.

By Sean Mitchell • 4 min read • Wed, 27th May 2026
8x8 sees surging AI demand as usage revenue jumps 70%
Software-as-a-Service

8x8 sees surging AI demand as usage revenue jumps 70%

Businesses are shifting to AI-led customer service, lifting 8x8's usage-based revenue by more than 70% in the quarter.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 25th May 2026
Tirana Bank launches omnichannel retail service on Backbase
Digital Transformation

Tirana Bank launches omnichannel retail service on Backbase

Customers can now open accounts, apply for loans and use Apple Pay in one app as Tirana Bank replaces its fragmented legacy setup.

By Karen Joy Bacudo • 4 min read • Fri, 22nd May 2026

Stories from Other Regions

Digital Channels stories

GoTyme launches app service for transfers to 200 countries
Digital Transformation

GoTyme launches app service for transfers to 200 countries

Customers can now send money abroad in minutes through GoTyme's app, with upfront fees, live exchange rates and tracking.

By Karen Joy Bacudo • 4 min read • Mon, 8th Jun 2026
Lottery Corporation names three executives in Brisbane
Digital Transformation

Lottery Corporation names three executives in Brisbane

The Brisbane-based operator is boosting digital and brand capabilities as it pushes to meet rising customer use of online channels.

By Karen Joy Bacudo • 2 min read • Mon, 1st Jun 2026
UK online retail sales fall in April after March lift
eCommerce

UK online retail sales fall in April after March lift

Cautious shoppers and weaker demand hit retailers, with online spending dropping 2.3% in April after March's rebound.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 29th May 2026
NAB redesigns app & online banking for retail customers
Digital Transformation

NAB redesigns app & online banking for retail customers

Customers will spend less time hunting for bills and security settings as the bank rolls out a simpler mobile and online layout.

By Karen Joy Bacudo • 3 min read • Fri, 22nd May 2026
FVSBank partners with MANTL to speed account opening
Digital Transformation

FVSBank partners with MANTL to speed account opening

Customers at FVSBank will be able to open more deposit accounts online in minutes, as the bank unifies branch and digital onboarding.

By Karen Joy Bacudo • 4 min read • Fri, 22nd May 2026
Archies relaunches compact store format for expansion
Customer Experience

Archies relaunches compact store format for expansion

The smaller format is designed to widen access to Archies products in busy locations as the retailer targets 20 new stores this year.

By Sofiah Nichole Salivio • 3 min read • Mon, 18th May 2026