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Blue Yonder launches AI-native order management tool
Digital Transformation

Blue Yonder launches AI-native order management tool

Retailers and distributors are being offered tighter control over inventory, cancellations and fulfilment costs as Blue Yonder adds AI agents to order management.

By Mara Sugue • 4 min read • Today
Genesys expands AI engineers to speed customer rollouts
Digital Transformation

Genesys expands AI engineers to speed customer rollouts

By tackling integration and governance hurdles, the new engineering model aims to help enterprises move agentic AI customer service projects into production faster.

By Mara Sugue • 4 min read • Today
Google brings multimodal BigQuery analytics into GA
Data Analytics

Google brings multimodal BigQuery analytics into GA

Teams can now analyse images, video and documents in BigQuery without moving them out of Cloud Storage, cutting context loss and extra pipelines.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
UK shoppers prefer cheaper delivery over speed, survey finds
Artificial Intelligence

UK shoppers prefer cheaper delivery over speed, survey finds

Most UK shoppers would trade speed for savings, putting pressure on retailers to focus on free delivery, tracking and clear updates instead.

By Karen Joy Bacudo • 3 min read • Today
Oracle NetSuite launches SuiteSkills AI tools for customers
Data Analytics

Oracle NetSuite launches SuiteSkills AI tools for customers

More than 13,000 customers can now use the new tools to analyse data and trigger actions in NetSuite while keeping permissions unchanged.

By Mara Sugue • 4 min read • Last week
Watercare appoints Martine Watson as Chief Digital Officer
Unified Communications

Watercare appoints Martine Watson as Chief Digital Officer

The move comes as the utility prepares to oversee a $15.2 billion infrastructure pipeline across Auckland over the next decade.

By Mara Sugue • 4 min read • Last week
Zoom pushes AI tools to drive work from talk to tasks
Customer Relationship Management

Zoom pushes AI tools to drive work from talk to tasks

The push could help firms cut time spent on follow-up work as Zoom expands from meetings into AI tools for tasks, search and customer support.

By Mara Sugue • 4 min read • Last week
Personal AI agents now contact customer service teams
Digital Transformation

Personal AI agents now contact customer service teams

Six in ten customer organisations are already fielding autonomous bots, forcing service teams to tighten oversight as AI-to-AI requests become routine.

By Joseph Gabriel Lagonsin • 5 min read • Last week

Stories from Other Regions

Customer service stories

Australian firms warned on narrow AI view by executive
Digital Transformation

Australian firms warned on narrow AI view by executive

Executives risk missing AI's bigger gains if they keep treating it as an IT tool, with some firms already lagging global peers on investment and strategy.

By Karen Joy Bacudo • 4 min read • Today
Singapore SMEs embrace AI as delivery demand rises
Digital Transformation

Singapore SMEs embrace AI as delivery demand rises

Rising delivery pressure is pushing Singapore SMEs to use AI and automation, with 48% already doing so as logistics costs stay under strain.

By Mara Sugue • 3 min read • Today
Mayhew book urges firms to start AI with workflows
Digital Transformation

Mayhew book urges firms to start AI with workflows

Businesses risk wasting AI spend unless they first map routine requests and hidden handoffs, Clive Mayhew argues in a new book.

By Joseph Gabriel Lagonsin • 4 min read • Today
Evolve opens Chennai solar centre with Jonty Rhodes
Manufacturing

Evolve opens Chennai solar centre with Jonty Rhodes

Homeowners can now buy rooftop solar from one provider, with transparent pricing, warranty support and installation under a single roof in Chennai.

By Mara Sugue • 3 min read • Yesterday
8x8 adds customer context tools across support channels
Customer Relationship Management

8x8 adds customer context tools across support channels

Customers should no longer need to repeat themselves as 8x8 rolls out shared histories and AI tools across voice, SMS and WhatsApp channels.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Bites raises USD $40 million to train deskless workers
Manufacturing

Bites raises USD $40 million to train deskless workers

The new money will fund US expansion and deepen its video-based platform for deskless staff, who often miss traditional corporate training.

By Karen Joy Bacudo • 5 min read • 3 days ago
Upstream Works launches Totalix via partner network
Software-as-a-Service

Upstream Works launches Totalix via partner network

The platform will be sold through more than 50 partners from December 1, aiming to cut contact centre changes to same-day tasks for customers.

By Regine Laguilles • 4 min read • Yesterday
QualityAI appoints Kenny Small as UK managing director
Digital Transformation

QualityAI appoints Kenny Small as UK managing director

UK firms moving AI into core operations are driving demand for testing and assurance, as QualityAI names Kenny Small to lead its business there.

By Mara Sugue • 4 min read • 2 days ago
Australian energy retailers turn to AI to cut costs
Digital Transformation

Australian energy retailers turn to AI to cut costs

With household power bills still under strain, retailers are automating routine queries to lower service costs without sacrificing human support.

By Sofiah Nichole Salivio • 4 min read • 4 days ago