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Certinia study finds integration key to AI success
Digital Transformation

Certinia study finds integration key to AI success

Organisations with fully integrated systems were far more likely to see AI deliver profits, expansion and better forecasts, a global study found.

By Mark Tarre • 4 min read • Today
Zoom lifts forecast on stronger enterprise growth & AI
Software-as-a-Service

Zoom lifts forecast on stronger enterprise growth & AI

Stronger enterprise demand and AI products helped Zoom raise its full-year outlook after quarterly revenue rose 4.9% to USD $1.28 billion.

By Mark Tarre • 4 min read • Yesterday
Safe opens London Peak with free public sector passes
Digital Transformation

Safe opens London Peak with free public sector passes

Free passes for public sector staff and cheaper one-day tickets aim to widen attendance at Safe's 2027 London data conference.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Reseda Group invests in Goodbuy's local credit union push
Fintech

Reseda Group invests in Goodbuy's local credit union push

Credit unions could deepen small-business ties and member loyalty as Goodbuy's local rewards platform gains backing from Reseda Group.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Ui Ai launches Amica digital employee for customer service
Software-as-a-Service

Ui Ai launches Amica digital employee for customer service

Businesses facing staffing pressures may use Ui Ai's Amica to handle customer queries, orders and leads around the clock.

By Joseph Gabriel Lagonsin • 4 min read • Last week
RaveDAO partners 808 Festival for Bangkok 2026 edition
Crypto

RaveDAO partners 808 Festival for Bangkok 2026 edition

Fans at 808 Festival's Bangkok return will get on-chain tickets, digital receipts and loyalty perks as RaveDAO deepens its live events push.

By Sofiah Nichole Salivio • 4 min read • Last week
Max Factory doubles customer base with Vonage messaging
Digital Transformation

Max Factory doubles customer base with Vonage messaging

Paper flyers gave way to targeted WhatsApp, RCS and SMS campaigns, helping the Italian retailer lift its active customer base by 100% in a year.

By Sofiah Nichole Salivio • 3 min read • Last week
Midnite launches Pay by Bank for instant UK payouts
Fintech

Midnite launches Pay by Bank for instant UK payouts

UK bettors can now move funds in and out of Midnite in a few taps, as the operator adds instant bank payments through TrueLayer.

By Karen Joy Bacudo • 4 min read • Last week
NETSCOUT expands DDoS defence to stop attacks at source
Network Security

NETSCOUT expands DDoS defence to stop attacks at source

Service providers could cut disruption and transit costs as infected routers and cameras are blocked from launching botnet attacks on the internet.

By Mark Tarre • 4 min read • Last week

Stories from Other Regions

Customer retention stories

FGV Capital closes USD $35 million fund & rebrands
Fintech

FGV Capital closes USD $35 million fund & rebrands

An oversubscribed second fund lifts assets under management past USD $60 million as the firm targets early-stage fintech and AI deals.

By Karen Joy Bacudo • 4 min read • Today
Principle Networks posts GBP £8 million revenue surge
Data Protection

Principle Networks posts GBP £8 million revenue surge

Organic growth and strong client retention lifted EBITDA 70% at Principle Networks as firms spent more on simplifying cybersecurity.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday
Australians want embedded travel cover, Cover Genius says
Fintech

Australians want embedded travel cover, Cover Genius says

Three in four Australians would switch booking platforms for automatic travel cover, as trust in AI-led protection decisions remains low.

By Sean Mitchell • 4 min read • Yesterday
Consumers may switch banks over authentication, says survey
Multi-factor authentication

Consumers may switch banks over authentication, says survey

Fraud controls are becoming a deal-breaker, with more than two in five consumers saying they could switch banks over authentication alone.

By Karen Joy Bacudo • 3 min read • 3 days ago
Australian businesses turn to Revenue-as-a-Service
Software-as-a-Service

Australian businesses turn to Revenue-as-a-Service

With hiring tight and costs rising, firms are outsourcing sales and customer retention to lift revenue without adding permanent headcount.

By Karen Joy Bacudo • 4 min read • 3 days ago
UK manufacturers see AI as key to customer loyalty
Customer Relationship Management

UK manufacturers see AI as key to customer loyalty

Cybersecurity fears remain a key hurdle as most UK manufacturers race to use AI to improve service, fulfilment and retention.

By Sofiah Nichole Salivio • 4 min read • Last week
RedSquid & Bango target TV subscriptions for operators
Software-as-a-Service

RedSquid & Bango target TV subscriptions for operators

Households could soon manage entertainment, gaming and fitness subscriptions on one TV bill as operators seek fresh revenue beyond connectivity.

By Mark Tarre • 4 min read • Last week
Personetics & Plaid team up to boost bank engagement
Fintech

Personetics & Plaid team up to boost bank engagement

Banks could keep customers on their own apps more easily as Personetics and Plaid combine account data to flag savings and debt moves.

By Karen Joy Bacudo • 5 min read • Last week
UK shoppers demand personalised rewards in loyalty schemes
Customer Relationship Management

UK shoppers demand personalised rewards in loyalty schemes

Retailers face pressure to make rewards more relevant, after a survey found 79% of UK shoppers want personalised loyalty offers and many feel no different.

By Karen Joy Bacudo • 4 min read • Last week