Customer Expectations Stories - Page 9

Global Stories

Customer Expectations stories

Exclusive: How Fluent Commerce is shaking up the OMS industry

In an exclusive, Fluent Commerce's Chief Strategy Officer, Jamie Cairns, illuminates how the Australian firm is revolutionising how global businesses manage orders and inventory.

By Tom Raynel • 3 min read • Mon, 15th Apr 2024

Supply Chain

Jet Technologies announces new distribution centre in Brisbane

Sydney's Jet Technologies has opened a distribution centre in Brisbane, marking its expansion in Australia and New Zealand, driven by increasing demand for their print, packaging and industrial solutions.

By Kaleah Salmon • 3 min read • Tue, 27th Feb 2024

Data Protection

Tech Mahindra launches Swiss digital MVNE platform 'Sunrise'

Tech Mahindra rolls out Sunrise, a digital MVNE platform for Switzerland's largest privately-owned operator, reducing telco onboarding time by 70% via digitalisation.

By Catherine Knowles • 2 min read • Tue, 13th Feb 2024

Data Analytics

Utilising AI voice technology to exceed Australian customer demands

Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.

By Robert Woolfrey • 3 min read • Fri, 9th Feb 2024

Unified Communications

Document automation strategies for Asia Pacific financial services in 2024

In 2024, Asia Pacific financial firms are leaning into document automation strategies to enhance productivity, in a climate of rapid change boosted by pandemic, inflation, and employee disengagement.

By Thomas Roland • 3 min read • Wed, 17th Jan 2024

Artificial Intelligence

Compuware celebrates two decades of powering the tech industry

Celebrating its 20th year, Compuware highlights its crucial role in the AI sector and its ongoing commitment to innovation and efficiency.

By Shannon Williams • 2 min read • Wed, 17th Jan 2024

Data Science

Half of global businesses use machine learning but lack specialist teams

Despite 50% of firms worldwide using machine learning, half of chief technology officers don't have a single professional in that role, signaling a gap in specialisation needs.

By Catherine Knowles • 3 min read • Fri, 5th Jan 2024

Capital

Celonis forecasts transformative impact of Process Mining in 2024

Celonis leaders predict pivotal role of Process Mining technology in transforming businesses for increased efficiency by 2024.

By Shannon Williams • 3 min read • Thu, 21st Dec 2023

Digital Transformation

OutSystems forecasts top tech trends for CIOs in 2024

OutSystems' Joe Ghattas predicts generative AI, increased business efficiency, and AI integration in development as top 2024 CIO trends.

By Shannon Williams • 3 min read • Thu, 7th Dec 2023

Digital Transformation

Embedded finance set to redefine fintech landscape in 2024

Embedded finance predicted to revolutionise fintech sector in 2024, blurring lines between traditional and digital services.

By Shannon Williams • 3 min read • Fri, 1st Dec 2023

Software Development

FreeBSD Foundation introduces SSDF Attestation for secure software development

FreeBSD Foundation launches SSDF Attestation, simplifying secure software development for vendors and cloud providers.

By Kaleah Salmon • 3 min read • Tue, 7th Nov 2023

Digital Transformation

New report explores digital agendas of tax compliance leaders

A Thomson Reuters report examines the digital strategies of tax compliance leaders, exploring investment in new technology.

By Shannon Williams • 2 min read • Thu, 26th Oct 2023

Akamai

Media firms pursue cloud agility amid rising competition

An Akamai-commissioned study suggests that increasing customer experience expectations and data volumes influence cloud computing considerations.

By Kaleah Salmon • 4 min read • Mon, 16th Oct 2023

Unified Communications

Oracle boosts customer experience with generative AI in Cloud CX platform

Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.

By Sean Mitchell • 3 min read • Wed, 20th Sep 2023

Artificial Intelligence

Optimizely hires Rupali Jain as Chief Product Officer

Optimizely, a leading digital experience platform provider, has hired Rupali Jain as new Chief Product Officer to drive innovation and growth.

By Tom Raynel • 2 min read • Wed, 3rd May 2023

Stories from Other Regions

Customer Expectations stories

Artificial Intelligence

Australian SMEs risk efficiency due to slow tech adoption

Australian SMEs risk falling behind in the ever-evolving tech landscape due to reluctance in adopting digital technologies.

By Shannon Williams • 3 min read • Thu, 2nd May 2024

Network Infrastructure

IWD 2024: Sharing and connections: The true foundation of the security industry

Open dialogue and partnerships, critical for innovation, redefine the security industry's foundation, as trust and shared knowledge pave the way for progress.

By Meredith Palmer • 3 min read • Thu, 7th Mar 2024

DevOps

Generative AI & other disruptive tech: Quanton's solution for NZ businesses

Quanton founder, Garry Green, identifies disruptive tech such as generative AI and automated machine learning as the key to New Zealand's economic challenges.

By Kaleah Salmon • 3 min read • Mon, 22nd Jan 2024