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Customer Expectations Stories - Page 4

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Customer Expectations stories

Marketers: Get ready to AI-proof your careers
DevOps

Marketers: Get ready to AI-proof your careers

As AI reshapes marketing, leaders say careers will depend less on tactics and more on systems thinking, judgement and commercial clarity.

By Sofiah Nichole Salivio • 6 min read • Wed, 11th Feb 2026
8x8 sees AI customer interactions surge across voice, chat
Unified Communications

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026
UK online shipments climb as pet care leads growth
Customer Experience

UK online shipments climb as pet care leads growth

UK online parcels jumped 17% in late 2025 as pet care and beauty surged, even as fashion and homewares shipments slid, Scurri data shows.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026
Event planners juggle lean budgets, AI hesitation
Data Protection

Event planners juggle lean budgets, AI hesitation

Event planners in Australia and New Zealand face tighter budgets, faster turnarounds and lingering doubts over AI's place in their work.

By Melania Watson • 3 min read • Mon, 2nd Feb 2026
Ecommpay report warns checkout friction 'hits zero'
Fintech

Ecommpay report warns checkout friction 'hits zero'

Ecommpay warns shoppers now have zero tolerance for checkout friction, with failed payments driving cart abandonment and lost revenue.

By Sofiah Nichole Salivio • 4 min read • Wed, 28th Jan 2026
Why lenders need fintech-level payments
Disaster Recovery

Why lenders need fintech-level payments

Lenders clinging to legacy payment rails are losing borrowers to fintechs that can approve, fund and collect on loans in near real time.

By Skyler Nesheim • 5 min read • Wed, 28th Jan 2026
CommBox unveils Era AI Voice to transform call centres
Unified Communications

CommBox unveils Era AI Voice to transform call centres

CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.

By Sofiah Nichole Salivio • 3 min read • Wed, 28th Jan 2026
Privacy shifts from compliance checkbox to market edge
Data Protection

Privacy shifts from compliance checkbox to market edge

Privacy is shifting from a legal checkbox to a strategic differentiator as watchdogs and customers demand proof of real-world data protection.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
AI tops global C-suite worries on corporate reputation
Digital Transformation

AI tops global C-suite worries on corporate reputation

AI has become the top corporate reputation fear for global leaders, yet most admit they are underprepared for its fast-rising risks.

By Karen Joy Bacudo • 4 min read • Thu, 22nd Jan 2026
Extreme unveils unified global AI-powered partner plan
Digital Transformation

Extreme unveils unified global AI-powered partner plan

Extreme launches Partner First, a unified global programme promising simpler rebates, faster deal approvals and AI tools for resellers.

By Catherine Knowles • 4 min read • Wed, 21st Jan 2026
Extreme unveils global AI-driven partner programme
Firewalls

Extreme unveils global AI-driven partner programme

Extreme has launched a global AI-driven partner programme unifying rebates, deal registration and sales tools under a single model.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 21st Jan 2026
Wise tips five trends reshaping cross-border payments
Digital Transformation

Wise tips five trends reshaping cross-border payments

Wise forecasts five shifts to speed up cross-border payments by 2026, as new rules, tech links and customer demands reshape the market.

By Karen Joy Bacudo • 5 min read • Tue, 20th Jan 2026
AI in eCommerce delivery to headline London TDC 2026
Data Analytics

AI in eCommerce delivery to headline London TDC 2026

AI-powered eCommerce delivery will top the agenda at London's TDC 2026, featuring Mary Portas, Arka Dhar and closing keynote Richard Ayoade.

By Karen Joy Bacudo • 4 min read • Thu, 15th Jan 2026
Zendesk flags APAC demand for transparent, smarter AI CX
Data Analytics

Zendesk flags APAC demand for transparent, smarter AI CX

Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.

By Shannon Williams • 5 min read • Tue, 13th Jan 2026

Stories from Other Regions

Customer Expectations stories

Amazon threat pushes Australian retailers to speed up
Digital Transformation

Amazon threat pushes Australian retailers to speed up

Amazon, Temu and Shein are forcing Australian retailers to speed up delivery, fix fulfilment bottlenecks and rethink toughened returns.

By Mark Tarre • 4 min read • Wed, 4th Feb 2026
One Identity names Gihan Munasinghe chief technology officer
Software-as-a-Service

One Identity names Gihan Munasinghe chief technology officer

One Identity names Gihan Munasinghe CTO to steer engineering, SaaS strategy and product modernisation amid shifting customer security needs.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026
SMEs warned of hidden 'productivity tax' from IT sprawl
Digital Transformation

SMEs warned of hidden 'productivity tax' from IT sprawl

Australian SMEs risk a hidden productivity tax as fragmented IT oversight and tool sprawl quietly erode day-to-day business performance.

By Shannon Williams • 6 min read • Fri, 23rd Jan 2026
SMEs warned over hidden IT fragility as risks rise
Disaster Recovery

SMEs warned over hidden IT fragility as risks rise

Australian SMEs face rising IT fragility as cloud-era misconfigurations, weak oversight and reactive support quietly erode resilience.

By Mark Tarre • 4 min read • Tue, 20th Jan 2026