eCommerceNews Ireland - Technology news for digital commerce decision-makers
Ireland

Customer Expectations Stories

Global Stories

Customer Expectations stories

NiCE opens ANZ event as contact centres rethink AI
Digital Transformation

NiCE opens ANZ event as contact centres rethink AI

Australian contact centres are replacing early AI tools rather than dropping them, with chatbots still the top investment priority over the next 12 months.

By Mark Tarre • 4 min read • Last week
City Chic sees lower returns in Mys Tyler FitCheck
Customer Experience

City Chic sees lower returns in Mys Tyler FitCheck

Returns on City Chic's online sales fell 7.5% in a pilot, suggesting creator-led fit reviews could ease a costly problem for retailers.

By Sofiah Nichole Salivio • 4 min read • Last week
returns experience drives online shoppers away, study finds
Customer Experience

returns experience drives online shoppers away, study finds

Poor returns experiences are pushing 92% of shoppers away, while most also check refund windows before buying, Reveni's study found.

By Joseph Gabriel Lagonsin • 4 min read • Last month
How social advertising is becoming a source of customer intelligence
Data Protection

How social advertising is becoming a source of customer intelligence

Real-time audience data from Facebook and Instagram is helping firms spot changing preferences and steer marketing, service and product decisions.

By Mark Tarre • 5 min read • Last month
Infosys signs 10-year deal to overhaul Crocs systems
Digital Transformation

Infosys signs 10-year deal to overhaul Crocs systems

The 10-year programme should help Crocs cut costs, standardise operations and improve decision-making as retail margins stay under pressure.

By Mark Tarre • 4 min read • Last month
Why does the channel need to turn partner feedback into strategy?
Customer Experience

Why does the channel need to turn partner feedback into strategy?

Structured feedback can help firms spot shifting demand sooner and steer product, messaging and investment away from guesswork.

By Will Morey • 4 min read • Last month
Clients back AI in accounting but demand transparency
Digital Transformation

Clients back AI in accounting but demand transparency

Transparency is becoming a bigger test for accountants as most clients back AI, but only if firms explain where it is used.

By Sean Mitchell • 4 min read • Fri, 31st Jul 2026

Stories from Other Regions

Customer Expectations stories

Aviation communications become vital to supply chains
Space

Aviation communications become vital to supply chains

Airlines need earlier, more reliable updates to plan around late deliveries and repairs as supply chain failures cost at least USD $11 billion.

By Mark Devlin • 5 min read • 3 days ago
Rethinking fleet ownership in a changing business landscape
Customer Experience

Rethinking fleet ownership in a changing business landscape

Rising eCommerce demand and higher vehicle costs are pushing Singapore SMEs to rethink whether owning fleets still makes business sense.

By Alex Lin • 5 min read • 5 days ago
MUFG Pension & Market Services to buy GROW Technology
Fintech

MUFG Pension & Market Services to buy GROW Technology

The deal would broaden MUFG's Australian retirement offering as superannuation funds demand more flexible administration and better data tools.

By Sean Mitchell • 4 min read • Last week
You can't manage what you haven't measured: the execution test for water reform starts now
Digital Transformation

You can't manage what you haven't measured: the execution test for water reform starts now

Households could face higher bills unless new water entities lift delivery from councils' 60 to 80 per cent record and prove their costs.

By Jason Perera • 4 min read • Last week
Britons factor broadband into home moves, survey finds
Customer Experience

Britons factor broadband into home moves, survey finds

Slow broadband could now rule out a property for nearly a quarter of home movers, as internet access becomes a key deciding factor.

By Sofiah Nichole Salivio • 5 min read • Last week
How CPS 230 will indirectly impact manufacturers through their customers and suppliers
Disaster Recovery

How CPS 230 will indirectly impact manufacturers through their customers and suppliers

Manufacturers supplying banks and other regulated firms face tougher contract demands on resilience, cyber risk and continuity as CPS 230 beds in.

By Adam Bowles • 4 min read • Last week
Interactive appoints Alfred Flokstra as Account Director
Disaster Recovery

Interactive appoints Alfred Flokstra as Account Director

The hire strengthens the provider's push into regulated finance as banks and insurers face tougher security, resilience and governance demands.

By Sean Mitchell • 4 min read • Last week
Australian shoppers trust AI more than sales staff
Digital Transformation

Australian shoppers trust AI more than sales staff

A survey of 500 consumers found 76% trust AI shopping recommendations as much as, or more than, advice from retail sales staff.

By Karen Joy Bacudo • 4 min read • Last week
blueAPACHE partners with ControlUp on managed services
Software-as-a-Service

blueAPACHE partners with ControlUp on managed services

Mid-market customers in Australia could see faster fixes and fewer tickets as blueAPACHE folds ControlUp ONE into its managed services.

By Sean Mitchell • 4 min read • Last week
Accenture Song finds Kiwi brands still failing promises
Digital Transformation

Accenture Song finds Kiwi brands still failing promises

A new survey suggests customer frustration is nudging more New Zealand shoppers towards AI tools, even as brands struggle to rebuild trust.

By Sean Mitchell • 5 min read • Last month
Shoppers say stores lag AI-speed expectations in survey
Customer Experience

Shoppers say stores lag AI-speed expectations in survey

Younger shoppers are driving concern that physical stores cannot match the real-time service and stock management now expected online.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 30th Jul 2026