Customer engagement stories
New survey highlights the growing demand for intuitive self-service solutions in customer service, says Frost - Sullivan.
NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.
TechDay's 10 Minute IT Jams: Matt Tumminello, Product Marketing Manager for Dynabook ANZ, discusses the rebranding of Toshiba to Dynabook and more.
In this interview, TechDay speaks to ActiveCampaign founder and CEO Jason VandeBoom, who discusses the ins and outs of the customer experience automation.
Enghouse Interactive aims to be a leading provider of contact centre tech. We spoke to their APAC MD to find out more.
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.
Software developers spending too much time troubleshooting issues is hindering customer experience and productivity. Tool consolidation is the solution.
Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.
Qualtrics aims to open a new data center in Singapore as the company continues its expansion efforts across Southeast Asia.
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.
Organisations often limit social to the marketing department, but instead it should be connected into the 'lifeblood and workflow'.
Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
As well as customer communications management, it is a leader in communications composition, business automation and omni-channel orchestration.
NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.
Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.
Google Cloud has launched a Rapid Response Virtual Agent tool to help organisations manage a surge in customer queries amid COVID-19.
A severe disparity arises between ANZ businesses' self-perception and customers' views on customer experience, as NTT Ltd.'s report reveals.
