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Customer data stories

Mentorloop adopts RexCommand to curb shadow AI use
Software-as-a-Service

Mentorloop adopts RexCommand to curb shadow AI use

The 16-person software firm says the move will cut shadow AI risks and save about USD $150,000 a year in governance costs.

By Mark Tarre • 4 min read • Last month
Hospitality POS shifts to connected self-service platforms
Software-as-a-Service

Hospitality POS shifts to connected self-service platforms

Operators could lift spend and speed service as hospitality payments move from fixed terminals to connected platforms across venues.

By Sofiah Nichole Salivio • 4 min read • Last month
SecurityBridge launches SAPMAP to map attack paths
Data Protection

SecurityBridge launches SAPMAP to map attack paths

Security teams can now trace how one SAP flaw could spread across finance, payroll and supply chains, with access tightly restricted.

By Joseph Gabriel Lagonsin • 4 min read • Last month
AI leaders urge pragmatic adoption beyond the hype
Data Protection

AI leaders urge pragmatic adoption beyond the hype

Adoption is stalling where firms lack clean data, strong workflows and guardrails, raising risks in retail, healthcare and IT.

By Sean Mitchell • 4 min read • Last month
Sprinklr adds AI tools to speed customer responses
Software-as-a-Service

Sprinklr adds AI tools to speed customer responses

Faster real-time responses may help brands cut manual analysis as the new release links customer signals with AI tools across service and marketing.

By Joseph Gabriel Lagonsin • 4 min read • Last month
AI reshapes customer data, loyalty and marketing decisions
Data Protection

AI reshapes customer data, loyalty and marketing decisions

Better customer data is becoming essential as AI agents start to shape product discovery, loyalty and campaign choices in real time.

By Mark Tarre • 5 min read • Last month
Australia & New Zealand lead in agentic AI adoption
Digital Transformation

Australia & New Zealand lead in agentic AI adoption

Consumers in Australia and New Zealand are facing longer waits and repeated handovers as companies rush to deploy agentic AI, Genesys found.

By Mark Tarre • 4 min read • Last month
5 Data & AI governance trends every CDO should be watching in 2026
Data Protection

5 Data & AI governance trends every CDO should be watching in 2026

Data quality is overtaking AI as a top concern in 2026, with CDOs under pressure to prove the information behind automated decisions is trustworthy.

By Edmund Ng • 5 min read • Last month
Why seamless Middle East 2026 should be on every commerce leader's calendar
Data Analytics

Why seamless Middle East 2026 should be on every commerce leader's calendar

Rapid growth in Gulf digital commerce is pushing fraud, data quality and compliance issues to the top of leaders' agendas.

By Bobby Joseph • 5 min read • Last month
Why data governance use cases fail without accurate data
Data Protection

Why data governance use cases fail without accurate data

Enterprises risk wasted spending and bad decisions because governance frameworks cannot fix inaccurate data already in their systems.

By Edmund Ng • 5 min read • Last month
Umbraco launches Automate with AI workflow controls
Software-as-a-Service

Umbraco launches Automate with AI workflow controls

Marketing teams can now automate customer journeys and routine site tasks without sending data to a separate platform, easing GDPR concerns.

By Mark Tarre • 4 min read • Last month
Why Customer 360 initiatives fail to deliver ROI
Customer Relationship Management

Why Customer 360 initiatives fail to deliver ROI

Poor data quality, not platform failure, is usually why Customer 360 programmes miss expected returns and erode trust across teams.

By Edmund Ng • 6 min read • Last month

Stories from Other Regions

Customer data stories

Robotic Marketer launches all-in-one marketing platform
Software-as-a-Service

Robotic Marketer launches all-in-one marketing platform

By tying strategy to revenue outcomes, the platform aims to help mid-sized firms prove marketing's return and cut tool sprawl.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Australia's tech leaders back Albanese's AI strategy
Data centers

Australia's tech leaders back Albanese's AI strategy

Executives said clearer rules could speed adoption, ease copyright disputes and help Australia turn AI into a commercial edge in mining and retail.

By Mark Tarre • 5 min read • Last month
CulturalPulse launches AskGenie to map audience segments
Data Analytics

CulturalPulse launches AskGenie to map audience segments

Businesses risk missing growth in a more diverse Australia unless they measure cultural identity alongside age, income and life stage.

By Joseph Gabriel Lagonsin • 4 min read • Last month
UK shoppers back personalisation but resist AI data
Data Protection

UK shoppers back personalisation but resist AI data

A survey of 2,000 consumers shows UK retailers face a trust gap, with 43% unwilling to share browsing data or AI histories.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Net-Defence warns travel scams grow more convincing
Multi-factor authentication

Net-Defence warns travel scams grow more convincing

Travel firms are facing more convincing fraud as criminals use genuine booking details to trick customers into paying bogus fees.

By Sean Mitchell • 5 min read • Last month