KnowBe4 picks Flywire for global payments overhaul

KnowBe4 has chosen Flywire as its global payments partner in a three-year agreement covering international accounts receivable and payments operations.

The deal is intended to give the cybersecurity training company a single invoicing and payments system for cross-border transactions as it expands internationally.

KnowBe4, which serves more than 70,000 organisations, has committed millions of dollars in annual payment volume through Flywire. The arrangement will focus on automating the invoice-to-cash process, including billing, collections, payment processing and reconciliation.

For KnowBe4, the move replaces a mix of legacy providers with a single integration into its core finance systems. That should reduce the need to maintain multiple payment providers and simplify payment collection across hundreds of countries and territories.

Finance overhaul

The set-up will allow KnowBe4 to accept and settle payments in more than 140 local currencies across more than 240 countries and territories. It is also expected to reduce manual reconciliation work by about 95% and cut thousands of labour hours each year.

Another goal is to reduce Days Sales Outstanding, a common measure of how quickly companies collect cash from customers after a sale. Lowering that figure can improve cash flow visibility and ease pressure on finance teams handling international invoices.

Cross-border billing and payment collection often involve foreign exchange costs, local payment methods and fragmented banking arrangements. Flywire says its network and local processing model should help KnowBe4 reduce transaction fees and improve exchange-rate outcomes, with potential savings in the millions of dollars.

The deal reflects a broader push by software and services companies to tighten control over back-office processes as international operations become more complex. Businesses serving customers in multiple markets often face slower collections and higher administrative costs when payment systems differ by country.

Global expansion

KnowBe4 said the partnership is part of its effort to strengthen finance operations as it grows overseas. The company is best known for its security awareness training and simulated phishing products, and it has built a large customer base across private- and public-sector organisations.

Flywire has expanded beyond its original education payments business into healthcare, travel and business-to-business software-linked payment flows. It says it works with around 5,000 clients worldwide, excluding customers from two acquired businesses.

The agreement also underlines the importance of payment infrastructure vendors that combine software with local settlement networks. For finance departments, the appeal lies not only in collecting money in more places but also in matching payments to invoices without manual intervention.

That can be particularly significant for companies operating at scale, where even small delays or mismatches across large volumes of invoices can tie up working capital and absorb staff time. Consolidating those processes on one platform can also reduce the burden on internal engineering and IT teams.

Yuneeb Khan, Chief Financial Officer at KnowBe4, described the agreement as an operational milestone for the company's international business. "The Flywire partnership is a critical milestone in strengthening our international finance operations as we expand our global footprint," Khan said. "I am thankful to Flywire and to our finance team for working diligently to bring this capability to life. Looking forward to the journey ahead."

Ryan Frere, Executive Vice President and General Manager of B2B at Flywire, said the arrangement addresses several pain points in multinational finance operations.

"KnowBe4 represents exactly the kind of high-growth, global technology leader that Flywire was built to serve," Frere said. "Their finance team was managing an increasingly complex web of cross-border payments, manual reconciliation, and disparate systems - all while trying to scale rapidly across new markets. By combining our invoice-to-cash software with our proprietary global payments network, we're giving KnowBe4 the infrastructure to get paid faster, reduce operational drag, and deliver a better experience to their customers worldwide. This is what it looks like when payments stop being a bottleneck and start being a growth enabler."

Vlad Kaplunsky, Vice President of Tax & Treasury at KnowBe4, said the partnership would also change how the company handles internal finance work.

"As KnowBe4 continues to expand its footprint around the world, we required a sophisticated payments partner that could scale alongside our global operations," Kaplunsky said. "By integrating with Flywire, we are not only providing our international customers with a more seamless and localised payment experience, we are also driving significant value by automating complex back-office workflows. This partnership allows our teams to move away from manual reconciliation and focus on the strategic initiatives that will fuel our long-term growth."